cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
MNixey
Advocate II
Advocate II

Turn off initial welcome message

Hello, I have created a bot in Teams and would like to turn off or edit the initial welcome message (Hi! I'm a virtual agent. I can help with account questions, orders, store information, and more.  If you'd like to speak to a human agent, let me know at any time. So, what can I help you with today?). Is this doable?
Thanks in advance,

Mark

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

@MNixey 

Yes, you can change this message and publish your bot after change it. (normally will available in 15 minutes after publishing your modification)

 

You can see better my steps below: (sorry the images are unsorted here, but you can see down to up)

 

step5.pngstep4.pngstep3.pngstep2.pngstep1.png


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

View solution in original post

6 REPLIES 6
renatoromao
Super User
Super User

hI @MNixey ,

 

Yes, sure!

You can open your chatbot, go to Topics, find a topic called "Greetings" (if you are using in another language, search about welcome, greetings or something like that in your language), open this topic and edit messages and actions.

You will not able to disable or delete this topic because is a System topic, but you can edit messages and actions and questions and also redirect to your custom topic (if you want).


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Hi Renato, thanks for the speedy reply. When I look at the greeting topic, I see a list of 52 greetings. None of them say "Hi! I'm a virtual agent. I can help with account questions, orders, store information, and more." When I first open the bot in Teams, the message is displayed and it's not relevant to my bot so that's why I'm looking to change it.

Cheers,

Mark

renatoromao
Super User
Super User

hI @MNixey ,

 

You need to click on "Go to authoring canvas" button, the same as this part of my video: https://www.youtube.com/watch?v=syiR0OU90ac&list=PLWGKTxKF5vWc9YwqLkZB34oqJ1FGxrlSk&index=6&t=68

 

You are seeing 52 trigger phrases, this information that your bot will recognize when the user sends a message like "hi bot" "hello bot" or something like that. You need to go to the topic edition.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Hi @renatoromao. I understand what you're saying, and when I test the bot everything works as expected (and as you describe). What I'm saying is that when you then publish a bot to Teams, you get the default message without typing anything - the message is just provided by the bot as an automatic welcome...

Cheers,

Mark

renatoromao
Super User
Super User

@MNixey 

Yes, you can change this message and publish your bot after change it. (normally will available in 15 minutes after publishing your modification)

 

You can see better my steps below: (sorry the images are unsorted here, but you can see down to up)

 

step5.pngstep4.pngstep3.pngstep2.pngstep1.png


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Hi @renatoromao, you're the man 😬. Thanks for your patience!

Helpful resources

Announcements

Announcing | Super Users - 2023 Season 1

Super Users – 2023 Season 1    We are excited to kick off the Power Users Super User Program for 2023 - Season 1.  The Power Platform Super Users have done an amazing job in keeping the Power Platform communities helpful, accurate and responsive. We would like to send these amazing folks a big THANK YOU for their efforts.      Super User Season 1 | Contributions July 1, 2022 – December 31, 2022  Super User Season 2 | Contributions January 1, 2023 – June 30, 2023    Curious what a Super User is? Super Users are especially active community members who are eager to help others with their community questions. There are 2 Super User seasons in a year, and we monitor the community for new potential Super Users at the end of each season. Super Users are recognized in the community with both a rank name and icon next to their username, and a seasonal badge on their profile.    Power Apps  Power Automate  Power Virtual Agents  Power Pages  Pstork1*  Pstork1*  Pstork1*  OliverRodrigues  BCBuizer  Expiscornovus*  Expiscornovus*  ragavanrajan  AhmedSalih  grantjenkins  renatoromao    Mira_Ghaly*  Mira_Ghaly*      Sundeep_Malik*  Sundeep_Malik*      SudeepGhatakNZ*  SudeepGhatakNZ*      StretchFredrik*  StretchFredrik*      365-Assist*  365-Assist*      cha_cha  ekarim2020      timl  Hardesh15      iAm_ManCat  annajhaveri      SebS  Rhiassuring      LaurensM  abm      TheRobRush  Ankesh_49      WiZey  lbendlin      Nogueira1306  Kaif_Siddique      victorcp  RobElliott      dpoggemann  srduval      SBax  CFernandes      Roverandom  schwibach      Akser  CraigStewart      PowerRanger  MichaelAnnis      subsguts  David_MA      EricRegnier  edgonzales      zmansuri  GeorgiosG      ChrisPiasecki  ryule      AmDev  fchopo      phipps0218   tom_riha      theapurva   takolota     Akash17   momlo     BCLS776   Shuvam-rpa     rampprakash   ScottShearer     Rusk   ChristianAbata     cchannon   Koen5     a33ik        AaronKnox        Matren        Alex_10        Jeff_Thorpe        poweractivate        Ramole        DianaBirkelbach        DavidZoon        AJ_Z        PriyankaGeethik        BrianS        StalinPonnusamy        HamidBee        CNT        Anonymous_Hippo        Anchov        KeithAtherton        alaabitar        Tolu_Victor        KRider        sperry1625        IPC_ahaas      zuurg     rubin_boer     cwebb365       If an * is at the end of a user's name this means they are a Multi Super User, in more than one community. Please note this is not the final list, as we are pending a few acceptances.  Once they are received the list will be updated. 

Check out the new Power Platform Communities Front Door Experience!

We are excited to share the ‘Power Platform Communities Front Door’ experience with you!   Front Door brings together content from all the Power Platform communities into a single place for our community members, customers and low-code, no-code enthusiasts to learn, share and engage with peers, advocates, community program managers and our product team members. There are a host of features and new capabilities now available on Power Platform Communities Front Door to make content more discoverable for all power product community users which includes ForumsUser GroupsEventsCommunity highlightsCommunity by numbersLinks to all communities Users can see top discussions from across all the Power Platform communities and easily navigate to the latest or trending posts for further interaction. Additionally, they can filter to individual products as well.         Users can filter and browse the user group events from all power platform products with feature parity to existing community user group experience and added filtering capabilities.     Users can now explore user groups on the Power Platform Front Door landing page with capability to view all products in Power Platform.    Explore Power Platform Communities Front Door today. Visit Power Platform Community Front door to easily navigate to the different product communities, view a roll up of user groups, events and forums.

PVA Conversation Boosters Release

Today, we are excited to unveil new features within Power Platform that incorporate next-generation AI, in including conversation boosters with Power Virtual Agents and AI Builder introducing a create text with GPT model. These features bring both a new way for developers to solve business problems and a new way for end-users to leverage AI in the flow of their work to be more productive. This is a glimpse of what’s to come as we continue to ramp up our investment in AI across Power Platform.   We recognize the significance of both AI and low code for organizations and the benefits these technologies in union can have for all developers: a more intuitive, iterative experience for citizen developers and accelerated development for professional developers.      We announced AI Builder 4 years ago as the first AI capability in Power Platform, followed by Power Apps Ideas 18 months ago, which was the first infusion of generative AI in a commercially- available product.  And we have continued to invest, with the addition of express design in Power Apps, and description to flow in Power Automate late last year.      Today, we’re taking another big step forward in this journey with the launch of next-generation AI features for Power Virtual Agents and AI Builder, enabled by Azure Open AI service.     New! – Conversation booster in Microsoft Power Virtual Agents New! – Create text with GPT model in AI Builder AI Builder create text with GPT model  Read the full Product blog here: https://aka.ms/PP-GPT     **Tips & tricks for using the Power Virtual Agents Boost Conversational Coverage Preview:  Solved: Tips & tricks for using the Power Virtual Agents B... - Power Platform Community (microsoft.com)  

Microsoft Power Platform Conference | Registration Open | Oct. 3-5 2023

We are so excited to see you for the Microsoft Power Platform Conference in Las Vegas October 3-5 2023! But first, let's take a look back at some fun moments and the best community in tech from MPPC 2022 in Orlando, Florida.   Featuring guest speakers such as Charles Lamanna, Heather Cook, Julie Strauss, Nirav Shah, Ryan Cunningham, Sangya Singh, Stephen Siciliano, Hugo Bernier and many more.   Register today: https://www.powerplatformconf.com/   

Announcing Copilot in Power Virtual Agents!

Following our recent release of Conversation Boosters for PVA, today we’re excited to go further and announce Copilot for Power Virtual Agents!     With Copilot, using the power of Azure Open AI, you simply describe what you would like your bot to, using natural language, and Copilot will build an entire PVA topic - ready to use in seconds!     What can the new Copilot in Power Virtual Agents do?    CREATE entire topic from scratch with a simple description.  REFINE content in an existing topic, such as asking for additional questions to be added or updating existing nodes (example: providing message variations).   SUMMARIZE information collected from a user with adaptive cards.  ITERATE over just part of a dialog with specific node selection.    Try Copilot in Power Virtual Agents now: https://aka.ms/tryPVA     Learn more in the full blog post: https://aka.ms/GPT-PP  

Microsoft Power Platform | March 2023 Newsletter

Welcome to our March 2023 Newsletter, where we'll be highlighting the great work of our members within our Biz Apps communities, alongside the latest news, video releases, and upcoming events. If you're new to the community, be sure to subscribe to the News & Announcements and stay up to date with the latest news from our ever-growing membership network who find real "Power in the Community".        LATEST NEWS Power Platform Connections Check out Episode Five of Power Platform Connections, as David Warner II and Hugo Bernier chat with #PowerAutomate Vice President, Stephen Siciliano, alongside reviewing out the great work of Vesa Juvonen, Waldek Mastykarz, Maximilian Müller, Kristine Kolodziejski, Danish Naglekar, Cat Schneider, Victor Dantas, and many more.       Use the hashtag #PowerPlatformConnects on social media for a chance to have your work featured on the show!   Did you miss an episode?  Catch up now in the Community Connections Galleries Power Apps, Power Automate, Power Virtual Agents, Power Pages     Power Platform leading a new era of AI-generated low-code development.   **HOT OFF THE PRESS** Fantastic piece here by Charles Lamanna on how we're reinventing software development with Copilot in Power Platform to help you can build apps, flows, and bots with just a simple description! Click here to see the Product Blog         Copilot for Power Apps - Power CAT Live To follow on from Charles' blog, check out #PowerCATLive as Phil Topness gives Clay Wesener Wesner a tour of the capabilities of Copilot in Power Apps.           UPCOMING EVENTS   Modern Workplace Conference Check out the Power Platform and Microsoft 365 Modern Workplace Conference that returns face-to-face at the Espace St Martin in Paris on 27-28th March. The #MWCP23 will feature a wide range of expert speakers, including Nadia Yahiaoui, Amanda Sterner, Pierre-Henri, Chirag Patel, Chris Hoard, Edyta Gorzoń, Erika Beaumier, Estelle Auberix, Femke Cornelissen, Frank POIREAU, Gaëlle Moreau, Gilles Pommier, Ilya Fainberg, Julie Ecolivet, Mai-Lynn Lien, Marijn Somers, Merethe Stave, Nikki Chapple, Patrick Guimonet, Penda Sow, Pieter Op De Beéck, Rémi Riche, Robin Doudoux, Stéphanie Delcroix, Yves Habersaat and many more.  Click here to find out more and register today!     Business Applications Launch 2023 Join us on Tuesday 4th April 2023 for an in-depth look into the latest updates across Microsoft Power Platform and Microsoft Dynamics 365 that are helping businesses overcome their biggest challenges today. Find out about new features, capabilities, and best practices for connecting data to deliver exceptional customer experiences, collaborating and creating using AI-powered capabilities, driving productivity with automation, and building future growth with today’s leading technology. Click Here to Register Today!       Power Platform Conference 2023 We are so excited to see you for the Microsoft Power Platform Conference in Las Vegas October 3-5th, 2023! But first, let's take a look below at some fun moments from MPPC 2022 in Orlando Florida. 2023 sees guest speakers such as Charles Lamanna, Heather Cook, Julie Strauss, Nirav Shah, Ryan Cunningham, Sangya Singh, and many more taking part, so why not click the link below to register for the #PowerPlatformConf today! Vegas, baby! Click Here to Register Today!      COMMUNITY HIGHLIGHTS Check out our top Super and Community Users reaching new levels!  These hardworking members are posting, answering questions, kudos, and providing top solutions in their communities.   Power Apps:  Super Users:  @WarrenBelz  |  @iAm_ManCat  Community Users: @LaurensM | @Rusk | @RJM07    Power Automate:   Super Users: @abm  | @Expiscornovus | @RobElliott  Community Users:  @grantjenkins | @Chriddle    Power Virtual Agents:   Super Users: @Expiscornovus | @Pstork1  Community Users: @MisterBates | @Jupyter123 | Kunal K   Power Pages: Super Users:  @OliverRodriguesOliverRodrigues | @Mira_Ghaly  Community Users: @FubarFubar | @ianwukianwuk  LATEST PRODUCT BLOG ARTICLES  Power Apps Community Blog  Power Automate Community Blog  Power Virtual Agents Community Blog  Power Pages Community Blog  Check out 'Using the Community' for more helpful tips and information:  Power Apps, Power Automate, Power Virtual Agents, Power Pages 

Top Solution Authors
Users online (2,496)