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Anonymous
Not applicable

Unable to Connect in Bot Console (MS Virtual Agent)

‎11-11-2019 01:50 AM

Hi Team,

 

I have tried to create a Bot as per Documentation but i get this Error : "Unable to Connect" in the Bot Console after Creation.

 

Can somebody please help me or advice me to resolve this issue !!

 

The Screen Shot of the Error is attached hereby.

 

Many Thanks

Pritam

Preview file
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Accepted Solutions
JoeGill
Resolver I
Resolver I
In response to nellyfrom

‎09-09-2020 03:40 AM

It is working for me - glitch maybe?

Joe

JoeGill_0-1599648031850.png

 

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Message 10 of 11
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JoeGill
Resolver I
Resolver I

‎11-11-2019 08:28 AM

Sorry not seen that. It looks like a timeout.  I assume you selected "Start over with latest content"

Joe

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Diganta
PVA
PVA

‎11-11-2019 11:59 AM

Hi,

 

Did clicking on "Start over with latest content" helped? If not, please share your test botID. To get the botID, go to Deploy > Custom website > See the botID GUID in the HTML under "Copy the code". See the attachment for a screenshot.

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Anonymous
Not applicable
In response to JoeGill

‎11-11-2019 10:50 PM

Hi,

 

Thank you for your response.

 

I have tried starting the conversation by clicking on "Start Over" at the top .But no Luck !!! This was a fresh Bot Created to test the Capability of Power Automate Platform.

 

Any Idea Further ?!

 

Thanks & Regards

Pritam

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Anonymous
Not applicable
In response to Diganta

‎11-11-2019 10:57 PM

Hi,

 

Thank you for your response.

 

The solution that you currently suggest is the procedure to deploy the Bot on a Channel precisely , which as per your kind advice is hosting it on your Web Page (By Embedding your Code into your Custom Application).

 

However, for the above scenario to work the Bot must first be responsive on its Testing Phase.And that is where i am stuck !!

 

Please let me know if you have any other thoughts.

 

Thanks & Regards

Pritam

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Diganta
PVA
PVA
In response to Anonymous

‎11-16-2019 03:57 AM

Please share your test botID for us to investigate further. See instructions to get botID in my previous comment. Thank you!

Message 6 of 11
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Anonymous
Not applicable
In response to Diganta

‎11-19-2019 01:01 AM

Hi ,


Sure.

 

The Bot ID : 7f109be3-f5ea-4c49-bc96-f6aa4b15a81d

 

Thank you for doing this ! 🙂

 

Thanks & Regards

Pritam

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MaryT0905
Resolver I
Resolver I

‎05-15-2020 09:04 AM

@Diganta  @ggupta  I am experiencing this issue as well.  My Bot ID is dc4fc5ae-9088-4ff7-983c-debe1b8150da.  Can you please help me resolve this issue?

 

Thank you!

Message 8 of 11
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nellyfrom
Advocate I
Advocate I

‎09-09-2020 03:34 AM

Having same issue. Bot was working for initial half hour after installation and is now displaying "unable to connect". 

 

Please help 

<!DOCTYPE html><html><body><iframe src="https://powerva.microsoft.com/webchat/bots/16b882e5-a541-4f73-951d-993955597d51" frameborder="0" style="width: 100%; height: 100%;"></iframe></body></html>

Message 9 of 11
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JoeGill
Resolver I
Resolver I
In response to nellyfrom

‎09-09-2020 03:40 AM

It is working for me - glitch maybe?

Joe

JoeGill_0-1599648031850.png

 

Message 10 of 11
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