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Anonymous
Not applicable

Unable to Connect in Bot Console (MS Virtual Agent)

Hi Team,

 

I have tried to create a Bot as per Documentation but i get this Error : "Unable to Connect" in the Bot Console after Creation.

 

Can somebody please help me or advice me to resolve this issue !!

 

The Screen Shot of the Error is attached hereby.

 

Many Thanks

Pritam

1 ACCEPTED SOLUTION

Accepted Solutions

It is working for me - glitch maybe?

Joe

JoeGill_0-1599648031850.png

 

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12 REPLIES 12
JoeGill
Resolver I
Resolver I

Sorry not seen that. It looks like a timeout.  I assume you selected "Start over with latest content"

Joe

Hi,

 

Did clicking on "Start over with latest content" helped? If not, please share your test botID. To get the botID, go to Deploy > Custom website > See the botID GUID in the HTML under "Copy the code". See the attachment for a screenshot.

Anonymous
Not applicable

Hi,

 

Thank you for your response.

 

I have tried starting the conversation by clicking on "Start Over" at the top .But no Luck !!! This was a fresh Bot Created to test the Capability of Power Automate Platform.

 

Any Idea Further ?!

 

Thanks & Regards

Pritam

Anonymous
Not applicable

Hi,

 

Thank you for your response.

 

The solution that you currently suggest is the procedure to deploy the Bot on a Channel precisely , which as per your kind advice is hosting it on your Web Page (By Embedding your Code into your Custom Application).

 

However, for the above scenario to work the Bot must first be responsive on its Testing Phase.And that is where i am stuck !!

 

Please let me know if you have any other thoughts.

 

Thanks & Regards

Pritam

Please share your test botID for us to investigate further. See instructions to get botID in my previous comment. Thank you!

Anonymous
Not applicable

Hi ,


Sure.

 

The Bot ID : 7f109be3-f5ea-4c49-bc96-f6aa4b15a81d

 

Thank you for doing this ! 🙂

 

Thanks & Regards

Pritam

MaryT0905
Super User
Super User

@Diganta  @ggupta  I am experiencing this issue as well.  My Bot ID is dc4fc5ae-9088-4ff7-983c-debe1b8150da.  Can you please help me resolve this issue?

 

Thank you!

nellyfrom
Advocate I
Advocate I

Having same issue. Bot was working for initial half hour after installation and is now displaying "unable to connect". 

 

Please help 

<!DOCTYPE html><html><body><iframe src="https://powerva.microsoft.com/webchat/bots/16b882e5-a541-4f73-951d-993955597d51" frameborder="0" style="width: 100%; height: 100%;"></iframe></body></html>

It is working for me - glitch maybe?

Joe

JoeGill_0-1599648031850.png

 

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