cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
sama0018
Helper I
Helper I

Unable to find "End Conversation" in Teams-PVA

Hi Community,

 

I am new to PVA  and I am following the PVA lab and I got stuck here where the lab shows "End the conversation-> Transfer to Agent (first screenshot) but I don't see it in my Teams-PVA (second screenshot):

 

sama0018_0-1603431141783.png

sama0018_1-1603431200249.png

Appreciate your help!

 

1 ACCEPTED SOLUTION

Accepted Solutions
Jcook
Super User III
Super User III

Hello @sama0018 

 

If you’re building this bot inside of teams, you can only end on survey.

 

Building the bot in the PVA portal with PVA license is required to transfer to live agent.

https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off#prerequisites


Did I answer your question? Mark my post as a solution!

If you like my post please hit the Thumbs Up


Proud to be a Flownaut!


Check out my blog for Power Automate tips,
tricks, and guides
FlowAltDelete





View solution in original post

2 REPLIES 2
Jcook
Super User III
Super User III

Hello @sama0018 

 

If you’re building this bot inside of teams, you can only end on survey.

 

Building the bot in the PVA portal with PVA license is required to transfer to live agent.

https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off#prerequisites


Did I answer your question? Mark my post as a solution!

If you like my post please hit the Thumbs Up


Proud to be a Flownaut!


Check out my blog for Power Automate tips,
tricks, and guides
FlowAltDelete





View solution in original post

Thanks @Jcook  for the explanation!

Helpful resources

Announcements
March Update

Welcome to the User Group Private Preview

Check out new user group experience and if you are a leader please create your group

MBAS on Demand

Microsoft Business Applications Summit sessions

On-demand access to all the great content presented by the product teams and community members! #MSBizAppsSummit #CommunityRocks

MBAS Attendee Badge

Claim Your Badge & Digital Swag!

Check out how to claim yours today!

Users online (45,991)