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Anonymous
Not applicable

Unable to find "End Conversation" in Teams-PVA

Hi Community,

 

I am new to PVA  and I am following the PVA lab and I got stuck here where the lab shows "End the conversation-> Transfer to Agent (first screenshot) but I don't see it in my Teams-PVA (second screenshot):

 

sama0018_0-1603431141783.png

sama0018_1-1603431200249.png

Appreciate your help!

 

1 ACCEPTED SOLUTION

Accepted Solutions
Jcook
Super User III
Super User III

Hello @Anonymous 

 

If you’re building this bot inside of teams, you can only end on survey.

 

Building the bot in the PVA portal with PVA license is required to transfer to live agent.

https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off#prerequisites


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2 REPLIES 2
Jcook
Super User III
Super User III

Hello @Anonymous 

 

If you’re building this bot inside of teams, you can only end on survey.

 

Building the bot in the PVA portal with PVA license is required to transfer to live agent.

https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off#prerequisites


Did I answer your question? Mark my post as a solution!

If you like my post please hit the Thumbs Up


Proud to be a Flownaut!


Check out my blog for Power Automate tips,
tricks, and guides
FlowAltDelete





View solution in original post

Anonymous
Not applicable

Thanks @Jcook  for the explanation!

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