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amag
New Member

Unable to open Power Virtual Agent Bot. Denied permissions error

Hi

 

I am unable to open my Bot I had created in PVA within my Teams. I can publish it and it confirms that it is published and will be available after a few minutes. But when I click on 'Open the bot' I immediately get the following message telling me I don't have permissions to install this app:

amag_0-1615768390861.png

I checked my permissions and everything seems to be ok from that perspective. I am a Global Administrator and have full administrator rights to Teams. I have checked the permissions policies under 'Teams apps' and granted myself 'Allow all apps' for all three options. PVA is also set as an allowed app. However, I just can't seem to open the bot I have created in Teams and have run out of ideas. What am I doing wrong?

 

Any help or advice is appreciated.

 

Thanks

Amag

 

 

18 REPLIES 18
katte
New Member

is there a resolution to this ? we are having the same issue as well, been working to MS team support and no luck

DiegoPeres
Responsive Resident
Responsive Resident

Hello @amag and @katte,

Publishing a BOT in the application store can only be done by an administrator of the environment, in which case you should ask the administrator to publish the BOT.

DiegoPeres_0-1630505393741.png

DiegoPeres_1-1630505421130.png

 

 


As a workaround, you can export the manifest and import it into teams, to perform tests on the bot directly in TEAMS before publishing it to the TEAMS app store.

DiegoPeres_2-1630505446831.png

 


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Thanks!
Diego Peres,
Connect with me: Linkedin

 

Thank you @amag and @katte for reporting the issue.  I have sent a private message to you for more information so we can investigate the issue.  

kmankash55
Advocate I
Advocate I

starting today we have started experiencing the same issue with all our bots. They all come up with this error:

@micchow can you please assist?

We have tried disconnecting, reconnecting, editing description, etc nothing has worked.

kmankash55_0-1630609963981.png

 

@kmankash55 , thank you for reporting the issue.  I have sent you a private message for more info so we can investigate it further.

@kmankash55 and everyone the issue should have been fixed by now.  Please let us know if you are still seeing the issue, thank you.

kmankash55
Advocate I
Advocate I

@micchow I had to log out of Teams and republish the Bots. Then I was able to open them. Thank you.

What was the issue?

Thank you @kmankash55  for confirming you can open the bot now!  The issue I referred to earlier is the one on this thread where user receives App not found when attempting to open the bot in Teams. 

kiharasan
New Member

Hi 
This is kihara from japan
I have been trying to "Open bot" ,but   I am having the same issue as well.
 I had checked something of admin, roll. my account have.
Could you help me with a solution?

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