Unengaged Sessions

Anonymous · ‎10-27-2020

I have created the flows and sessions in PVA, but when I test the live session with a end user, my analytics report is not seeing the engagement, even each flow ends with 'end with a survey' or 'confirm success'. Please help?

renatoromao · ‎10-27-2020

Hi @Anonymous ,

Normally the analytics report updates in 6 hours, it's a default time of the conversation transcript and conversation report inside the PVA.

Can you confirm after 6 hours if it's working for you, please?

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Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Anonymous · ‎10-30-2020

The engagement is working now. But my resolution KPI is still at zero.

renatoromao · ‎10-30-2020

Great @Anonymous !

Can you take a picture, please?

Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

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