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VishalWankhede2
Frequent Visitor

Unexpected error occurred. Diagnostic Trace Id: 0HMBGSJKGP22L:00000001

 I am getting this error in "Suggested Topic" section. Not only me but my team mates are also getting Same error.
I tried to clear the cache but still same error persists.Error.jpgScreenshot (19).png

5 REPLIES 5
Expiscornovus
Super User
Super User

Hi @VishalWankhede2,

 

Strange issue, I am unable to reproduce it in my dev tenant.

 

Maybe you can raise a ticket with the Microsoft support team: https://powervirtualagents.microsoft.com/en-us/support 

Expiscornovus
Super User
Super User

Hi @VishalWankhede2,

 

I stand corrected, I am able to reproduce it on my dev tenant after adding an online resource (Get topic suggestions from online content - Power Virtual Agents | Microsoft Docs) to my Power Virtual Agent as a suggested topic.

 

I am getting an internal server 500 error on the GET requests of the https://powerva.microsoft.com/api/botmanagement/v1/topicsuggestion/web/suggestions

 

{
  "ErrorCode": 7509,
  "ErrorMessage": "Unexpected error occurred.",
  "DiagnosticsMessage": null,
  "ErrorInfo": null
}

 

suggestedtopics_internal500.png

 I have raised a ticket. 

 Waiting for their reply

 

sb21
New Member

@VishalWankhede2 @Expiscornovus , just to replicate in another browser, I changed from Chrome to Edge but the exact same error in JS.

sb21_0-1631040960685.png

 

Expiscornovus
Super User
Super User

Hi @VishalWankhede2@sb21,

 

It looks like something is fixed. In my environment the suggestions are shown again.

 

Can you test in your environments if it works again?

 

topicsuggestions_working.png

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