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New Member

Uploaded documents not returning results

Hey all.

Trying Copilot Studio. When I upload a document (tried PDF and Word), the bot doesn't return any result. The upload appears to be successful, Use generative answers is enabled and I've waited a significant period of time (over an hour) but basic, relevant questions consistently get the following types of responses: I’m sorry, I’m not sure how to help with that. Can you try rephrasing?


Is there something obvious I might be missing?

New Member

Just to close the loop, the bot started returning relevant values. Not sure how long it took for docs to be indexed but, after four hours, I checked again and it was working.

Post Patron
Post Patron

@diy_coder  - im having the same issue, document is uploaded, generative answers ticked and i get nothing back

"I’m sorry, I’m not sure how to help with that. Can you try rephrasing?"


 Did you publish the bot? - Thanks




got the same issue here. after 12 hours, the uploaded word doc still does not take effect. The public web site link works 

No, didn't have to publish the bot. Just a significant delay before it started returning results and no indication in the UI that indexing is pending.

Yep, websites work immediately for me. Assume that's driven by something like Search with Bing whilst uploaded documents require Copilot-specific processing.

Copilot Studio
Copilot Studio

Files you upload need to be indexed in the backend before they can be used as source and it is not instant (it is an asynchronous process). Sometimes it takes a few minutes sometimes it can take a few hours. Our engineering team is looking at adding some indicators for when a file has been indexed OK and can be used in the generative answers.

Thank you for the feedback!

Frequent Visitor

I am building my search index in azure ai search and then using Open AI to integrate the said search index with copilot as a source of data. It worked the first time it was deployed to copilot, but ever since then I have been getting the above statement " I’m sorry, I’m not sure how to help with that. Can you try rephrasing?"

I created a new basic co-pilot and provided a sharepoint link and still the same response. At this point nothing is working, neither sharepoint link, nor uploading PDFs directly nor using an azure AI Search index.
I am at a loss. @remidyon any ideas?

Is your Azure Open AI published to the same tenant (it won't work if you try using the end point from another tenant)? Also are you publishing in the default environment (on power platform) or in a specific environment? 


For sharepoint you need to configure the manual authentication: Configure user authentication with Microsoft Entra ID - Microsoft Copilot Studio | Microsoft Learn


For PDFs: it can sometimes take a few hours to index them, try again today


I would recommend you setting up application insights to understand what is going on behind your copilot: 

Capture telemetry with Application Insights - Microsoft Copilot Studio | Microsoft Learn


Once you have done it use that query to view the generative answer logs:

| where name == "GenerativeAnswers"
| extend cd = todynamic(customDimensions)
| extend conversationId = tostring(cd.conversationId)
| extend topic = tostring(cd.TopicName)
| extend message = tostring(cd.Message)
| extend result = tostring(cd.Result)
| extend SerializedData = tostring(cd.SerializedData)
| extend Summary = tostring(cd.Summary)
| extend feedback = tostring(todynamic(replace_string(SerializedData,"$","")).value)
| project cloud_RoleInstance, name, timestamp, conversationId, topic, message, result, feedback, Summary
| order by timestamp desc


Hey @remidyon yeah I am using the same tenant. I am creating a deployment in Azure OpenAI studio and using the Azure AI Search index i created earlier as a data source. The chat works perfectly fine on there, but when i deploy to Co-pilot from the Open AI studio, it doesn't work. 

On a side note, we got the sharepoint link to work by updating the manual authentication settings in co-pilot studio, but for some reason, it's only detecting one (out of 2 files) of the files. Any questions for the other file is resulting in I’m sorry, I’m not sure how to help with that. Can you try rephrasing?...we even tried uploading another document to SharePoint and it answered straight away, but it won't give any answers for 1 specific document.

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