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fernandosilva
Super User
Super User

Why the platform is sooooo slow when getting the bot reports?

Hi there,

 

Seems like the it's all funny lately to see any analytics on PVA it takes a lot of time when doesn't give you an error message.

I'm trying since early hours today to get all the numbers from Oct 2023 and everything I get is just errors or blank page.

 

Can someone from Microsoft  please give us users a clear explanation why that is happening and also, I have the react developer tool installed in my browser and I am seeing the following attached:

reactdev..PNG

 

Basically, if you guys don't have a dev environment and just using prod environment, that makes sense why the whole thing is going bonkas and very very slow.

 

Also on Power BI. The app keeps closing automatically and giving errors.

 

Kind regards,


Fernando

1 ACCEPTED SOLUTION

Accepted Solutions
HenryJammes
Copilot Studio
Copilot Studio

Closing the loop on this: the issue has now been resolved for Copilot Studio / Power Virtual Agents users who saw the error message in the Copilot Studio chatbot analytics dashboard.

 

If you're experiencing the same issue in Power BI, this isn't the right forum. 

Please explore support options here: Power BI support - Power BI | Microsoft Learn

View solution in original post

17 REPLIES 17
abhi_r
Copilot Studio
Copilot Studio

Hey @fernandosilva  

This could be a bug. Can you open a support request so that someone can help troubleshoot this with you and look at internal logs?

Get Help + Support in Power Platform - Power Platform | Microsoft Learn

HenryJammes
Copilot Studio
Copilot Studio

Hi @fernandosilva,

 

The analytics dashboards are known to be slow.

I believe we have a backlog item tracking this for when we release an update of that report (cc. @mboninco).

 

Henry

 

 

 

Hi @HenryJammes ,

 

I can't get a single analytics since beginning of November as the page is always blank or showing what you see below.

 

2023-11-06 10.45.19 web.powerva.microsoft.com 5350e4bfc759.png

 

No idea what is happening here...

 

 

Cheers,

 

Fernando

Thanks @fernandosilva -- for these error messages, like @abhi_r  I would recommend you open a support request for this.

Hi @HenryJammes ,

 

I opened the ticket and they said that the issue is with PVA, so the PVA have to sort this out as I believe is causing a lot of trouble for many users that need the analytic numbers and resources to improve their customer service with the bots.

 

Cheers,


Fernando

Can you share the support request number?

I'm not sure what is meant by "the issue with PVA". Wasn't the support opened on the PVA product?

Hi @HenryJammes ,

 

See below the latest request:

Support request ID2311070050004864

 

Cheers,


Fernando

Thank you @fernandosilva, I'll reach out to the support engineer assigned to your case and make sure this gets proper traction.

Hi @HenryJammes .

 

It's been quite a rollercoaster trying to get the data lately as the platform is quite clanky lately.

 

Thank you very much for looking into this issue.

 

Kind regards,

 

Fernando

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