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robmays
Helper I
Helper I

allow notifications whilst on another tab

how do i enable notification when a chat comes in and i am on another tab. whilst using the omnichannel agent i was not seeing notification of a new chat as i was in another tab. is there a way to enable this please?

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Accepted Solutions
renatoromao
Super User
Super User

Hi @robmays ,

 

If you are using Omnichannel, you can use this link (I think that will help you):

https://triciasinclair.com/2020/04/26/configuring-and-troubleshooting-omni-channel-engagement-hub-de...

 

But unfortunately, using Power Virtual Agents you cannot receive notifications yet.

You can submit an idea here: https://aka.ms/pva/community/ideas


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

View solution in original post

1 REPLY 1
renatoromao
Super User
Super User

Hi @robmays ,

 

If you are using Omnichannel, you can use this link (I think that will help you):

https://triciasinclair.com/2020/04/26/configuring-and-troubleshooting-omni-channel-engagement-hub-de...

 

But unfortunately, using Power Virtual Agents you cannot receive notifications yet.

You can submit an idea here: https://aka.ms/pva/community/ideas


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

View solution in original post

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