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Helper I
Helper I

chat bot remain open as user clicks around the site

I am worried that a user engages with a omnichannel chat bot, that if the user clicks on anther link on the site will I loose the chat bot session?

1 ACCEPTED SOLUTION

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Super User
Super User

Re: chat bot remain open as user clicks around the site

Hi @robmays ,

 

Yes, unfortunately.

We already have this idea here: https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Ideas/Reconnect-the-conversation-with-user-...

 

Please, vote.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Power Virtual Agents course (FREE): https://www.udemy.com/pva-beginners

View solution in original post

1 REPLY 1
Highlighted
Super User
Super User

Re: chat bot remain open as user clicks around the site

Hi @robmays ,

 

Yes, unfortunately.

We already have this idea here: https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Ideas/Reconnect-the-conversation-with-user-...

 

Please, vote.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Power Virtual Agents course (FREE): https://www.udemy.com/pva-beginners

View solution in original post

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