cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
ev00
Frequent Visitor

how to respond to User replies like "thanks" "haha"

When our users reply with pretty common responses like Haha or thanks at the end of a topic (as it answered the question) the bot goes straight into the fallback of I didnt understand.. 

 

For variations of hello, how are you, hi, etc we created a separate topic using those triggers - thanks, haha etc are a little harder to corral into one topic - is there any other suggestions? 

 

Using PVA in teams only at the moment. 

3 REPLIES 3
Pstork1
Dual Super User III
Dual Super User III

The keywords used for Topics don't really need to relate to each other.  They just need to have a related action that you want to take.  For the responses you are quoting I normally create a Topic with those keywords that asks if the user needs any other help, provide them with some suggested topics, and then exits the bot.  If they respond their response can then be picked up as a new response for a different bot.

 

The other thing to consider is reviewing the analytics weekly or monthly after deploying a bot.  That can help you find replies like this that can be used to make the bot more efficient.



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.
Jcook
Super User III
Super User III

Hello @ev00 

 

Use separate topics for thanks and haha.

 

you could have a topic trigger on Haha, Lol, Etc.

and the other on Thanks, Thank you, TY, Etc.

 


Did I answer your question? Mark my post as a solution!

If you like my post please hit the Thumbs Up


Proud to be a Flownaut!


Check out my blog for Power Automate tips,
tricks, and guides
FlowAltDelete





ev00
Frequent Visitor

Cool, so no other way - thanks for confirming 

Helpful resources

Announcements
V3_PVA CAmpaign Carousel.png

Community Challenge - Giveaways!

Participate in the Power Virtual Agents Community Challenge

PVA_User Group Leader_768x460.jpg

Manage your user group events

Check out the News & Announcements to learn more.

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

R2 (Green) 768 x 460px.png

Microsoft Dynamics 365 & Power Platform User Professionals

DynamicsCon is a FREE, 4 half-day virtual learning experience for 11,000+ Microsoft Business Application users and professionals.

Users online (1,595)