cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
kranis
Helper II
Helper II

.

 
1 ACCEPTED SOLUTION

Accepted Solutions

Thank you for your interest in Power Virtual Agents. Unfortunately, handoff from Facebook isn't supported at this time.

We do however publish guidance on enabling seamless and contextual handoff to any engagement hub. With some development effort, you should be able to build a custom adapter that can seamlessly and contextually hand off escalated sessions to human agents on Facebook.

>> https://docs.microsoft.com/en-us/power-virtual-agents/configure-generic-handoff

View solution in original post

7 REPLIES 7

Thank you for your interest in Power Virtual Agents. Unfortunately, handoff from Facebook isn't supported at this time.

We do however publish guidance on enabling seamless and contextual handoff to any engagement hub. With some development effort, you should be able to build a custom adapter that can seamlessly and contextually hand off escalated sessions to human agents on Facebook.

>> https://docs.microsoft.com/en-us/power-virtual-agents/configure-generic-handoff

View solution in original post

 

@kranis - Generic handoff capability is only supported over the DirectLine channel.

OK.

 

I tried to understand what is DirectLine channel - can you please clarfiy what is is please?

 

Also what you mean by "Generic handoff capability"?

Do you mean ALL handoff capability?

@kranis- Bot Framework Direct Line channel is an easy way to integrate your bot into your mobile app, webpage, or other application. DirectLine enables developers to programmatically access their bot through published APIs. You can embed you bots functionality into any application using available JavaScript and C# client-side SDK.

Here's published guidance to get your Power Virtual Agent bot's DirectLine token,

>> https://docs.microsoft.com/en-us/power-virtual-agents/publication-connect-bot-to-custom-application#...

Hope this helps.

 

>> So handoff-functionality only works by using the DirectLine, correct?

Yes.

Helpful resources

Announcements
PVA_User Group Leader_768x460.jpg

Manage your user group events

Check out the News & Announcements to learn more.

Community Connections 768x460.jpg

Community & How To Videos

Check out the new Power Platform Community Connections gallery!

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

Welcome Super Users.jpg

Super User Season 2

Congratulations, the new Super User Season 2 for 2021 has started!

Center-of-Excellence-Starter-Kit-cropped 768x460.png

The Total Economic Impact™ of Power Virtual Agents

Read this 2021 commissioned study, conducted by Forrester Consulting.

Top Solution Authors
Users online (2,192)