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robmays
Helper I
Helper I

using  nickname in chat

when i reply to a user it is showing my name as Lastname, firstname. how do i get it to show nickname please?

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Most Valuable Professional
Most Valuable Professional

Great, @robmays !

 

The display name you can configure inside the Omnichannel Administration, this link will help you: https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/agent-display-name

 

But maybe you can get limitations because is a new integration with Power Virtual Agents and some features can be missing.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+3.250 students) : English | Português

View solution in original post

5 REPLIES 5
renatoromao
Most Valuable Professional
Most Valuable Professional

Hi @robmays ,

 

Can you take some pictures of your bot?

And which channel do you are using?


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+3.250 students) : English | Português

bot.pnguser.png

I am using a custom website channel

renatoromao
Most Valuable Professional
Most Valuable Professional

Great, @robmays !

 

The display name you can configure inside the Omnichannel Administration, this link will help you: https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/agent-display-name

 

But maybe you can get limitations because is a new integration with Power Virtual Agents and some features can be missing.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+3.250 students) : English | Português

thank you excellent

 

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