cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
robmays
Helper I
Helper I

using  nickname in chat

when i reply to a user it is showing my name as Lastname, firstname. how do i get it to show nickname please?

1 ACCEPTED SOLUTION

Accepted Solutions

Great, @robmays !

 

The display name you can configure inside the Omnichannel Administration, this link will help you: https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/agent-display-name

 

But maybe you can get limitations because is a new integration with Power Virtual Agents and some features can be missing.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | Português

View solution in original post

5 REPLIES 5
renatoromao
Super User
Super User

Hi @robmays ,

 

Can you take some pictures of your bot?

And which channel do you are using?


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | Português

bot.pnguser.png

I am using a custom website channel

Great, @robmays !

 

The display name you can configure inside the Omnichannel Administration, this link will help you: https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/agent-display-name

 

But maybe you can get limitations because is a new integration with Power Virtual Agents and some features can be missing.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | Português

View solution in original post

thank you excellent

 

Helpful resources

Announcements
March Update

Welcome to the User Group Private Preview

Check out new user group experience and if you are a leader please create your group

MBAS on Demand

Microsoft Business Applications Summit sessions

On-demand access to all the great content presented by the product teams and community members! #MSBizAppsSummit #CommunityRocks

Top Solution Authors
Top Kudoed Authors
Users online (18,574)