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haleyradt24 Advocate I
Advocate I

Approval Email randomly sends in different format/layout

Sometimes the approver receives the email where they can approve or deny and leave comments without any extra steps. Iwant this email to send everytime. 

 

Sometimes the approver will get a different layout where they can't leave comments and there is a second step where the Flow Approvals page opens in a browser to finalize the approval. See second screenshot below.

 

How does it decide which layout is sent? How do I get the Approval workflow to ALWAYS send the good layout?

 

GOOD Layout:

 

 

email2.jpgEmail2 approvals within email!

 

 

BAD Layout:


email1.jpgbad email format and can't approve within the email or leave comments

1 ACCEPTED SOLUTION

Accepted Solutions
haleyradt24 Advocate I
Advocate I

Re: Approval Email randomly sends in different format/layout

I resolved my issue. I had to set maccount@microsoft.com as not spam. 

 

I found this thread:

 

View solution in original post

3 REPLIES 3
Community Support
Community Support

Re: Approval Email randomly sends in different format/layout

Hi @ haleyradt24,

 

 

An approval email would arrives with two optional approval format.

 

When the approval email arrives, you would see the format as your first photo as screenshot below:

Capture.PNG

 

And if you click the "Show original message",you would see the format as your second photo as screenshot below:

Capture.PNG

 

 

Please let me know if your problem could be solved.

 

Regards,
Alice Zhang

haleyradt24 Advocate I
Advocate I

Re: Approval Email randomly sends in different format/layout

When I receive the actionable email it also includes "Show Original Message"

 

My Issue is that sometimes I only get the "Show Orignal Message" email and not the actionable email.

haleyradt24 Advocate I
Advocate I

Re: Approval Email randomly sends in different format/layout

I resolved my issue. I had to set maccount@microsoft.com as not spam. 

 

I found this thread:

 

View solution in original post

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