Sometimes the approver receives the email where they can approve or deny and leave comments without any extra steps. Iwant this email to send everytime.
Sometimes the approver will get a different layout where they can't leave comments and there is a second step where the Flow Approvals page opens in a browser to finalize the approval. See second screenshot below.
How does it decide which layout is sent? How do I get the Approval workflow to ALWAYS send the good layout?
Solved! Go to Solution.
Hi @ haleyradt24,
An approval email would arrives with two optional approval format.
When the approval email arrives, you would see the format as your first photo as screenshot below:
And if you click the "Show original message",you would see the format as your second photo as screenshot below:
Please let me know if your problem could be solved.
When I receive the actionable email it also includes "Show Original Message"
My Issue is that sometimes I only get the "Show Orignal Message" email and not the actionable email.
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