I have an approval flow that sends an approval to all members of a group containing some members of our IT team.
The flow runs without errors but none of the users receive the approval.
Through trial and error, I've found that there are 2 users (both from the IT team) that are causing this symptom. When I remove these 2 users from the original group, all the other users receive the flow.
This flow is located in a new environment with the new CDS for Apps.
I have opened the users in the dynamics 365 user list and noticed that their Administration type is set to 'Administrative' whereas other users are set to 'Read-Write'. See the screenshot below where 'User 1' has 'Read-Write' and 'User 2' has 'Administrative':
When I change the 2 problematic users to 'read-write' the approval flow works for all users.
I have 2 issues/questions here:
1) Why does their inclusion in the approvals list cause all to fail? - seems like a bug and should at least produce an error.
2) How were these users set to 'Administrative' and others are set to 'Read-Write'? - Both these users are Global Admins but so are others and they are set to 'Read-Write'.
Whether the Access License of all members in the same group must be Read-Write could receive an approval request.
I have not found the relevant documentation. Whether the Administration type of the members in the group will affect the approval process.
As for your second question, I don't understand much. You can't set the member's access mode? or do you want to know why other members are set to 'Read-Write', but the two members are not.