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ananda-vadivela
Level: Powered On

Approval timeout bug

I am seeing a bug with approval step timeout. The approval in the dashboard is active even after the approval step has timed out. When manager clicks approve or reject after the timeout, it shows a “succcessfully registered” message and does not give an error as written in the MS Documentation.

 

I also have cases where the approval is older than 30 days, but not cancelled and manager can approve without any errors. This is a bug. 

 

I am using create an approval V2 and wait for approval V2 actions in my flow.

I tried also with start and wait for approval action and get the same result. 

1 ACCEPTED SOLUTION

Accepted Solutions
lucascrandle
Level: Powered On

Re: Approval timeout bug

@ananda-vadivela We found a solution for our organization. We now update the cds record when the approval wait times out.

 

Couple things to note:

1. Configure the run-after to only run when the wait times-out.

2. Reference the approval ID of the "Create an Approval" task, not the "Wait..." task.

3. You'll need to grant access to the owner of the flow to edit the Approvals entity in cds. Our 365 admin did this, not exactly sure how.

2020-01-17 09_12_27-Window.png

 
 

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6 REPLIES 6
Community Support Team
Community Support Team

Re: Approval timeout bug

Hi @ananda-vadivela ,

 

The issue couldn't be confirmed quickly on my side, would you please share a screenshot about the issue?

 

Best regards,

Alice       

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

ananda-vadivela
Level: Powered On

Re: Approval timeout bug

Alice,

 

Were you able to check this issue?

 

@ScottShearer was able to reproduce this issue and advised me to report this as a bug. 

@melihubb also advised me to report this as a bug and so did Jon levesque. 

ananda-vadivela
Level: Powered On

Re: Approval timeout bug

@v-alzhan-msft Alice, please could you update the status of this issue? 

lucascrandle
Level: Powered On

Re: Approval timeout bug

I am also seeing this issue in our system and it is a big problem for us.

 

From the way I see it, if the approval times out, then users should no longer be able to see it in their action items. 

lucascrandle
Level: Powered On

Re: Approval timeout bug

@v-alzhan-msft Do you have any updates on this bug? 

 

We are still searching for a solution to clear out timed-out approvals from our user's action items.

lucascrandle
Level: Powered On

Re: Approval timeout bug

@ananda-vadivela We found a solution for our organization. We now update the cds record when the approval wait times out.

 

Couple things to note:

1. Configure the run-after to only run when the wait times-out.

2. Reference the approval ID of the "Create an Approval" task, not the "Wait..." task.

3. You'll need to grant access to the owner of the flow to edit the Approvals entity in cds. Our 365 admin did this, not exactly sure how.

2020-01-17 09_12_27-Window.png

 
 

View solution in original post

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