Approver cannot access a List Item in SharePoint from approval email body.

[charlotte]

Hi,

I have built an approval workflow for when an item is created in SharePoint list.  I created the "Start an Approval" action,  email that gets sent to the approver to include a link to the item in the SharePoint list. 

There is a field in the action labeled "Item Link", I have put the "Item Link" field as 'Link to Item'  is from 'dynamic content'. The 'Link to Item' is linked by  the SharePoint list. 

However, approver cannot link to the item. He can access to the sharepoin list, but cannot access the item.  The broweser does not show any error, it is shown only white background without any message or image.  

The approver has an access permission level as visitor group. Users of owner group can access the link. Is this problem caused by SharePoint or Flow?

Please let me know any solution.

[v-bacao-msft · Accepted solution]

Hi @charlotte ,

I think this seems to be related to the item permission.

Please check if the visitor group is included in Direct Access. If it is not included, I am afraid that the specified approver cannot access this item.

Image reference:

Best Regards,

[charlotte]

Hi,

Thank you very much for the reply.

I've checked his permission as below. Is that mean he dose not have direct permission?

If so, I do not know how to give him direct access permission in SPO.

Please could you let me know how to give him the permission, not the visitor group.

[charlotte]

Thank you for the solution, I gave him the direct access through the manage access which you replied at the previous.

However, I cannot give him everytime when the SPO list is added. How can give him the direct access all the SPO list at once?