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CP153319
Level 8

Bug with approval timeout

I think I found a bug with a timed-out approval. 

  • Approval request goes to manager
  • Manager assigns the approval to another manager
  • Original approval to the first manager times out
  • I get a message telling me the flow failed. I check the flow and sure enough, it's failed.
  • The second manager who was assigned the approval from the first manager opens their email and "approves" the request
  • The flow then completes running with all subsequent steps. 
  • Flow still shows as "Flow Failed" in the list of completed/failed flows. 

I'm not 100% sure about this because it's only happened once. But I'm pretty sure. LOL

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Community Support Team
Community Support Team

Re: Bug with approval timeout

Hi @CP153319,

 

Thanks for your feedback, I have made a test on my side and don't have the issue that you mentioned.

 

When the second manager who was assigned the approval from the first manager approves the Approval request within his mailbox (the original approval request has timed out), the issue would show up as below:19.JPG

Note: In other words, the second manager could not complete this approval request assigned from the first manager if the original approval request has timed out.

 

Please try your flow again to check if the issue still exists, if it is, please let me know here, I would post this issue to my product team.

 

 

Best regards,

Kris

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

2 REPLIES 2
Community Support Team
Community Support Team

Re: Bug with approval timeout

Hi @CP153319,

 

Thanks for your feedback, I have made a test on my side and don't have the issue that you mentioned.

 

When the second manager who was assigned the approval from the first manager approves the Approval request within his mailbox (the original approval request has timed out), the issue would show up as below:19.JPG

Note: In other words, the second manager could not complete this approval request assigned from the first manager if the original approval request has timed out.

 

Please try your flow again to check if the issue still exists, if it is, please let me know here, I would post this issue to my product team.

 

 

Best regards,

Kris

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

CP153319
Level 8

Re: Bug with approval timeout

I may not have time to re-test this but will accept that I made an error. Something else must have happened. 

 

Thank you for testing - I appreciate it. 

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