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Convert Word Document to PDF action not working

for some reason this action is not working today. Ive used it for the past couple of months, but now im getting the following error 

"status": 400,
  "message": "There was an error accessing the file. Please try again or select a different file.\r\nclientRequestId: 2af30d7c-7e57-4a47-aa6e-1b8addacd72f",
  "source": ""
Ive also changed the location and im still experiencing the same issue. Is this a bug? the file is in the folder and opens fine, not corrupted (docx)
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Re: Convert Word Document to PDF action not working

here is a screenshot

 Annotation 2019-09-11 105532.png

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Re: Convert Word Document to PDF action not working

I'm having the same issue with convert to PDF from an html file. - Looking at the message below it looks like it's down completely.

  "error": {
    "code": 502,
    "source": "",
    "clientRequestId": "d585f87c-2828-441b-b536-c21c88c8d0cb",
    "message": "BadGateway",
    "innerError": {
      "status": 502,
      "message": "Service Unavailable - <!DOCTYPE html PUBLIC '-//W3C//DTD XHTML 1.0 Transitional//EN' ''><html xmlns=''><head><meta content='text/html; charset=utf-8' http-equiv='content-type'/><style type='text/css'>body {{font-family:Arial; margin-left:40px; }}img  {{ border:0 none; }}#content {{ margin-left: auto; margin-right: auto }}#message h2 {{ font-size: 20px; font-weight: normal; color: #000000; margin: 34px 0px 0px 0px }}#message p  {{ font-size: 13px; color: #000000; margin: 7px 0px 0px0px}}#errorref {{ font-size: 11px; color: #737373; margin-top: 41px }}</style><title>{0}</title></head><body><div id='content'><div id='message'><h2>Our services aren't available right now</h2><p>We're working to restore all services as soon as possible. Please check back soon.</p></div><div id='errorref'><span>Ref A: FD41AA4EA7E7445EBF0FCD0F2F37DB09 Ref B: DM2EDGE0219 Ref C: 2019-09-11T18:28:49Z</span></div></div></body></html>",
      "source": ""
Community Support Team
Community Support Team

Re: Convert Word Document to PDF action not working


Hi @avicadolui ,


Could you share a screenshot of the Flow configuration?

I tested Convert Word Document to PDF action on my side and did not reproduce similar problems.


I noticed that the error code is 400, indicating that there may be a problem with the configuration of the action.

Please provide more details.


Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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Re: Convert Word Document to PDF action not working

here you goAnnotation 2019-09-16 092217.pngAnnotation 2019-09-16 092313.png

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