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Streamer
Level: Powered On

Re: Custom Approvals: Comments not passing through when entered from Outlook client

Hi @Zooney1 ,

 

Upon further inspection, it appears comments are passing through when using the Start and wait for an approval connector with the Approve/Reject option, but not when using the custom approvals with the Start and wait for an approval (V2) connector.

Streamer
Level: Powered On

Re: Custom Approvals: Comments not passing through when entered from Outlook client

Hi @Zooney1 

 

I've noticed that comments for custom approvals are passing through (from the Outlook email client) when the reponse options are "Approve" or "Reject".

 

Case when the response option is "Option 1".

Option1.jpg

Case when the response option is "Approve".

Approve.jpg

Case when the response option is "Reject".

reject.jpg

Flow Staff dblyth
Flow Staff

Re: Custom Approvals: Comments not passing through when entered from Outlook client

This issue should be resolved later today (6/18). Please let us know if you are still having difficulty after tomorrow.

jwhite
Level 8

Re: Custom Approvals: Comments not passing through when entered from Outlook client

This issue has just started affecting me and a couple of my colleages, made a test flow with the issue as below:

Test Flow Comments Error.png

test flowa comments error outputs.pngtest flow comments error notification.png

gentouruaisd
Level: Powered On

Re: Custom Approvals: Comments not passing through when entered from Outlook client

After hours of tinkering I came across this post and I am having the same issue to.  My flow was working perfectly until someone notified me that comments aren't show.  My flow gathers comment from various responses and send to the user.. Now the comments are showing up as

 

User 1: (Accept) {{Comment-1.value}}
User 2: (Accept) {{Comment-1.value}}
 
 
Flow Staff dblyth
Flow Staff

Re: Custom Approvals: Comments not passing through when entered from Outlook client

The Outlook team is working on this. It is a regression on their side, and they are looking into a fix.

GowthamR
Level: Powered On

Re: Custom Approvals: Comments not passing through when entered from Outlook client

Hi,

 

I was having the same issue, but when I did some testing I found that this was happening when I approve the emails fom Chrome Browser.

 

When I do it from Firefox, Outlook Desktop and IE, this does not happen.

 

Can you please test the same and let me know if this is the case for you too?

 

Regards,

 

Gowtham

FreeNit
Level: Powered On

Re: Custom Approvals: Comments not passing through when entered from Outlook client

Hello.

 

I have tested with Chrome, IE, and Firefox the result is the same:

2019-08-09 08_44_34-Mail - Dmytro Bolilyi - Outlook - Internet Explorer provided by Jabil.png

Flow Staff dblyth
Flow Staff

Re: Custom Approvals: Comments not passing through when entered from Outlook client

The latest from the Outlook team is that the fix is in and should roll out over the next 2 days.
Delia_Laudoni
Level: Powered On

Re: Custom Approvals: Comments not passing through when entered from Outlook client

 

Hi,


Do you have the "Try the new Outlook" feature active?

Capture.PNG

 

When I switched off the feature it started working again.

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