cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Streamer
Advocate II
Advocate II

Custom Approvals: Comments not passing through when entered from Outlook client

Hello,

 

I recently came back to a Flow I have been developing and noticed that my comments - using the "Start and wait for an approval (V2)" connector with the Custom responses option - are returning as "{{comments[custom response label].value}}" instead of the string value that is passed into the comments box. This behavior is observed when the user responds to the approval request using the Outlook email client (version 1808).

 

Example of returned data from the approval connector when the Outlook email client is used:

CommentsBug.jpg

Example when using Outlook Online (through a browser window) is used:

CommentsOnline.jpg

 

I have tried converting the comments to a string value in my Flow; however, I still get the same result when using the Outlook client.

 

Could you please recommend a fix for this issue?

 

23 REPLIES 23

Yeap! It's really starting to work if turned of "New Outlook" mode.

Yes, Outlook’s regression was limited only to the newer OWA. Temporarily switching back should alleviate some pain until the fix deploys

This is fixed.. i think. Just test it today and works via CHrome and Edge Outlook OWA.

la-chuck
Regular Visitor

Hi All - Also feeling the pain on this one. Microsoft please keep working on this, please!

 

Outlook Client Approval Response Comments works in Outlook Web Access

Outlook Client Approval Response Comments fail in Outlook Client

 

But wait, there's more...

If I assign Contribute rights to the list item then both the OWA and Client Outlook will pass the Approval Response Comments. So - this is actually a combination of multiple factors.

 

My client is on Outlook Client Build 1908

 

Unfortunately, due to the nature of the list contents, we wanted to use Approvals - to ensure that the end user would not modify the other item column values. 

 

Helpful resources

Announcements
MPA_User Group Leader_768x460.jpg

Manage your user group events

Check out the News & Announcements to learn more.

V3_PVA CAmpaign Carousel.png

Community Challenge - Giveaways!

Participate in the Power Virtual Agents Community Challenge

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

R2 (Green) 768 x 460px.png

Microsoft Dynamics 365 & Power Platform User Professionals

DynamicsCon is a FREE, 4 half-day virtual learning experience for 11,000+ Microsoft Business Application users and professionals.

Top Solution Authors
Users online (1,212)