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Marshall-
New Member

Customer Voice Invitation Error

I have several flows that when triggered send a customer voice - Form invitation via email.

Using the Create an invitation Action it creates an invitation link and then using the Outlook send email functions sends the link to the desired location.

This has been working with no issues for several months. Recently we have had many random flow failures. This appears at random with some being successful and some failing. Resubmitting failed flows often goes through successfully with no alterations....

 

Only error received is the Create an invitation says response it is not JSON format....but all that is input is the drop-down selecting the project, survey and email address. why this only works 50% of the time is unknown

 

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Marshall-
New Member

The only way I have got around this is by adjusting the retry policy.
In the module settings, I set if it receives this failure to connect issue retry on a fixed interval of once per minute for 60 minutes. I have not received any failed flows since.

Marshall_0-1627856646478.png

 



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2 REPLIES 2
Mahatab
New Member

I have the same issue, Anyone found solution on this?

Marshall-
New Member

The only way I have got around this is by adjusting the retry policy.
In the module settings, I set if it receives this failure to connect issue retry on a fixed interval of once per minute for 60 minutes. I have not received any failed flows since.

Marshall_0-1627856646478.png

 



View solution in original post

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