Showing results for 
Search instead for 
Did you mean: 
Frequent Visitor

Dynamics 365, Knowledge Article, Content is not available



I just found another bug.


When get a record, or list records in Dynamcis 365, for Knowledge Articles,

The Content field alwasy is not available, show null.


You can have a try if you do not believe me.

This field is the critical field for Knowledge Articles.


Event 'keywords' is null




Community Support
Community Support

Hi @wingzeroaa,


Do you mean that the content of Dynamic content-Keywords/Content output is null?

I did a test on my side and found that some of the records have content. It seems that the first half of the Apply_to_each record has content, and the second half has no content. But not all keywords and content in records shown as null.

Here is the flow I configured:


Test result:


Best Regards,


Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi Barry,


Thank you for reply.


So can we say this is a bug, as not all keywords and content in records have values, while it should have?

Where should I raise it?



This is my simple example.

I have one Knowledge Article, with Keywords and Content.



Very simple logic in Microsoft Flow.

Retrieve Knowledge Articles with Artile Public Number = 'KA-01082'

Create a Tasks with its Keywords and Content.



Part of Output,  some fields have values, while others not.

Especially the Keywords and Content.


  "value": [
      "ItemInternalId": "94d611ed-9530-e811-a84f-000d3ad07da8",
      "isrootarticle": true,
      "statecode": 0,
      "statuscode": 1,
      "_statuscode_label": "Proposed",
      "createdon": "2018-03-26T01:35:17Z",
      "knowledgearticleviews": 15,
      "rating_state": 1,
      "minorversionnumber": 0,
      "_ownerid_value": "b5e08537-122b-e811-a858-000d3ad07131",
      "_ownerid_type": "systemusers",
      "modifiedon": "2018-03-26T01:35:25Z",
      "rating_date": "2018-11-12T09:23:15Z",
      "title": "xxx",(have value here)
      "majorversionnumber": 0,
      "versionnumber": 10753553,
      "knowledgearticleviews_date": "2018-11-12T09:23:15Z",
      "_languagelocaleid_value": "e72fa194-96d9-47ae-be93-338f626ce419",
      "_languagelocaleid_type": "languagelocale",
      "articlepublicnumber": "KA-01082",
      "_modifiedby_value": "dadddfb5-85fa-e711-a841-000d3ad07e6c",
      "_modifiedby_type": "systemusers",
      "setproductassociations": false,
      "knowledgearticleviews_state": 1,
      "knowledgearticleid": "94d611ed-9530-e811-a84f-000d3ad07da8",
      "_createdby_value": "b5e08537-122b-e811-a858-000d3ad07131",
      "_createdby_type": "systemusers",
      "_owningbusinessunit_value": "338207f1-eb8a-e811-a859-000d3ad11148",
      "_owningbusinessunit_type": "businessunits",
      "content": null,
      "keywords": null,






Any update on this issue?

How to raise a bug to Microsoft? This is not the place?

Helpful resources

MPA_User Group Leader_768x460.jpg

Manage your user group events

Check out the News & Announcements to learn more.

V3_PVA CAmpaign Carousel.png

Community Challenge - Giveaways!

Participate in the Power Virtual Agents Community Challenge

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

PowerPlatform 768x460.png

Microsoft Learn

Check out our new Discover Your Career Path blog post series and get all the details.

Top Solution Authors
Users online (2,952)