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wingzeroaa
Level: Powered On

Dynamics 365, Knowledge Article, Content is not available

Hi,

 

I just found another bug.

 

When get a record, or list records in Dynamcis 365, for Knowledge Articles,

The Content field alwasy is not available, show null.

 

You can have a try if you do not believe me.

This field is the critical field for Knowledge Articles.

 

Event 'keywords' is null

 

Regards,

Zhenyu

3 REPLIES 3
Community Support Team
Community Support Team

Re: Dynamics 365, Knowledge Article, Content is not available

Hi @wingzeroaa,

 

Do you mean that the content of Dynamic content-Keywords/Content output is null?

I did a test on my side and found that some of the records have content. It seems that the first half of the Apply_to_each record has content, and the second half has no content. But not all keywords and content in records shown as null.

Here is the flow I configured:

10.PNG

Test result:

11.PNG12.PNG

Best Regards,

Barry

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
wingzeroaa
Level: Powered On

Re: Dynamics 365, Knowledge Article, Content is not available

Hi Barry,

 

Thank you for reply.

 

So can we say this is a bug, as not all keywords and content in records have values, while it should have?

Where should I raise it?

 

 

This is my simple example.

I have one Knowledge Article, with Keywords and Content.

1.PNG

 

Very simple logic in Microsoft Flow.

Retrieve Knowledge Articles with Artile Public Number = 'KA-01082'

Create a Tasks with its Keywords and Content.

2.PNG

 

Part of Output,  some fields have values, while others not.

Especially the Keywords and Content.

 

  "value": [
    {
      "ItemInternalId": "94d611ed-9530-e811-a84f-000d3ad07da8",
      "isrootarticle": true,
      "statecode": 0,
      "statuscode": 1,
      "_statuscode_label": "Proposed",
      "createdon": "2018-03-26T01:35:17Z",
      "knowledgearticleviews": 15,
      "rating_state": 1,
      "minorversionnumber": 0,
      "_ownerid_value": "b5e08537-122b-e811-a858-000d3ad07131",
      "_ownerid_type": "systemusers",
      "modifiedon": "2018-03-26T01:35:25Z",
      "rating_date": "2018-11-12T09:23:15Z",
      "title": "xxx",(have value here)
      "majorversionnumber": 0,
      "versionnumber": 10753553,
      "knowledgearticleviews_date": "2018-11-12T09:23:15Z",
      "_languagelocaleid_value": "e72fa194-96d9-47ae-be93-338f626ce419",
      "_languagelocaleid_type": "languagelocale",
      "articlepublicnumber": "KA-01082",
      "_modifiedby_value": "dadddfb5-85fa-e711-a841-000d3ad07e6c",
      "_modifiedby_type": "systemusers",
      "setproductassociations": false,
      "knowledgearticleviews_state": 1,
      "knowledgearticleid": "94d611ed-9530-e811-a84f-000d3ad07da8",
      "_createdby_value": "b5e08537-122b-e811-a858-000d3ad07131",
      "_createdby_type": "systemusers",
      "_owningbusinessunit_value": "338207f1-eb8a-e811-a859-000d3ad11148",
      "_owningbusinessunit_type": "businessunits",
      "content": null,
      "keywords": null,
    }

 

 

Regargs,

Zhenyu

Highlighted
wingzeroaa
Level: Powered On

Re: Dynamics 365, Knowledge Article, Content is not available

Hi,

Any update on this issue?

How to raise a bug to Microsoft? This is not the place?

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