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Dynamics 365, Knowledge Article, Content is not available

Hi,

 

I just found another bug.

 

When get a record, or list records in Dynamcis 365, for Knowledge Articles,

The Content field alwasy is not available, show null.

 

You can have a try if you do not believe me.

This field is the critical field for Knowledge Articles.

 

Event 'keywords' is null

 

Regards,

Zhenyu

3 REPLIES 3
Community Support
Community Support

Hi @wingzeroaa,

 

Do you mean that the content of Dynamic content-Keywords/Content output is null?

I did a test on my side and found that some of the records have content. It seems that the first half of the Apply_to_each record has content, and the second half has no content. But not all keywords and content in records shown as null.

Here is the flow I configured:

10.PNG

Test result:

11.PNG12.PNG

Best Regards,

Barry

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi Barry,

 

Thank you for reply.

 

So can we say this is a bug, as not all keywords and content in records have values, while it should have?

Where should I raise it?

 

 

This is my simple example.

I have one Knowledge Article, with Keywords and Content.

1.PNG

 

Very simple logic in Microsoft Flow.

Retrieve Knowledge Articles with Artile Public Number = 'KA-01082'

Create a Tasks with its Keywords and Content.

2.PNG

 

Part of Output,  some fields have values, while others not.

Especially the Keywords and Content.

 

  "value": [
    {
      "ItemInternalId": "94d611ed-9530-e811-a84f-000d3ad07da8",
      "isrootarticle": true,
      "statecode": 0,
      "statuscode": 1,
      "_statuscode_label": "Proposed",
      "createdon": "2018-03-26T01:35:17Z",
      "knowledgearticleviews": 15,
      "rating_state": 1,
      "minorversionnumber": 0,
      "_ownerid_value": "b5e08537-122b-e811-a858-000d3ad07131",
      "_ownerid_type": "systemusers",
      "modifiedon": "2018-03-26T01:35:25Z",
      "rating_date": "2018-11-12T09:23:15Z",
      "title": "xxx",(have value here)
      "majorversionnumber": 0,
      "versionnumber": 10753553,
      "knowledgearticleviews_date": "2018-11-12T09:23:15Z",
      "_languagelocaleid_value": "e72fa194-96d9-47ae-be93-338f626ce419",
      "_languagelocaleid_type": "languagelocale",
      "articlepublicnumber": "KA-01082",
      "_modifiedby_value": "dadddfb5-85fa-e711-a841-000d3ad07e6c",
      "_modifiedby_type": "systemusers",
      "setproductassociations": false,
      "knowledgearticleviews_state": 1,
      "knowledgearticleid": "94d611ed-9530-e811-a84f-000d3ad07da8",
      "_createdby_value": "b5e08537-122b-e811-a858-000d3ad07131",
      "_createdby_type": "systemusers",
      "_owningbusinessunit_value": "338207f1-eb8a-e811-a859-000d3ad11148",
      "_owningbusinessunit_type": "businessunits",
      "content": null,
      "keywords": null,
    }

 

 

Regargs,

Zhenyu

Hi,

Any update on this issue?

How to raise a bug to Microsoft? This is not the place?

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