Showing results for 
Search instead for 
Did you mean: 
Regular Visitor

Dynamics CRM Duplicate detection rules ignored for Flow Created Records

I have a Microsoft Flow that fires when a Dynamics for Financials Sales Order (Record has be modified) has changed and creates a record in D365 CRM. However this as you know would created a duplicate record in CRM. We want to not allow duplicates in CRM so we have created and tested a simple Duplicate Detection Rule in CRM. (which works when run manually, and config of crm states run during all possible events Import/Code etc.) 


However Flow seems to somehow bypass all of the settings and causes a duplicate record in CRM.



Community Support
Community Support

Hi devman2k,


I assume that you are using the trigger “Dynamics 365 for Financials – When a record is modified”.

After the trigger, please try to add an action “Dynamics 365 – List records” and a Condition in your flow.

Then you may configure the Condition to if two dynamic contents contain a common value, do nothing, if not, create a new record in CRM.

Please have a try with it. I guess that by adding a Condition in your flow will be able to stop creating duplicate records in CRM.

Hope this could be a reference for you.


Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Helpful resources

MPA_User Group Leader_768x460.jpg

Manage your user group events

Check out the News & Announcements to learn more.

V3_PVA CAmpaign Carousel.png

Community Challenge - Giveaways!

Participate in the Power Virtual Agents Community Challenge

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

PowerPlatform 768x460.png

Microsoft Learn

Check out our new Discover Your Career Path blog post series and get all the details.

Top Solution Authors
Users online (2,896)