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YGBrown
Level: Power Up

Email response not working on approvals

My approvals emails were working fine yesteraday, but they stopped working suddenly.

  • The approvals work when you approve then using the flow app and Action Items, Approvals, Recieved
  • With both Outlook 365 and Outlook desktop when you approve or reject something you get a "Working message" then an error.

To reduce the points of error, I am using the template "Start approval when a new item is added" with no changes.

 

I am on the free plan.  That question was asked on a similar problem.

 

Because approval works when the approval is done in flow, I am wondering if it is something to do with the connection with mail?

 

This is the first time I have asked for help from microsoft.  Please help, I am at my wits end.

 

These are my connections

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1 ACCEPTED SOLUTION

Accepted Solutions
Community Support Team
Community Support Team

Re: Email response not working on approvals

 

Hi @YGBrown ,

 

My latest test results show that the approval request has been completed in the Approval email.

Please try again.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

3 REPLIES 3
YGBrown
Level: Power Up

Re: Email response not working on approvals

Here is the error in outlook web.

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Community Support Team
Community Support Team

Re: Email response not working on approvals

 

Hi @YGBrown ,

 

We have reported this issue and this is a known issue that outlook is addressing with hotfixes over the next 1-2 days. For now, we need to respond via flow portal or mobile app.

If there are any updates, we will post back.

Thanks for your feedback!

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Community Support Team
Community Support Team

Re: Email response not working on approvals

 

Hi @YGBrown ,

 

My latest test results show that the approval request has been completed in the Approval email.

Please try again.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

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