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Anonymous
Not applicable

Flow Approval Email Link to Item not hyperlinked

When an item is created in a sharepoint list, I trigger an approval flow. The link to item property is not a hyperlink. It can't be clicked on to take me to the item details.

 

flow error.JPGflow error1.JPG

The link in the email above is not hyperlinked to the item. I can't click on it. I don't want to have to copy and paste it every time I need to view the item details as an approver. 

8 REPLIES 8
v-yuazh-msft
Community Support
Community Support

Hi @Anonymous,

 

I have made a test on my side and don't have the issue that you mentioned.

 

The link to item property is a hyperlink on my side, and I could click the link on received email on my outlook or on the approval center to get the item's details as below:

Capture.PNG

 

Best regards,

Alice

Anonymous
Not applicable

@v-yuazh-msftthanks, but it works on some peoples computers at work and not on others. Is it maybe some sort of Outlook or Office365 setting which I should change which hinders the use of hyperlinks in this type of email?

avilla_recsolar
Frequent Visitor

I'm seeing this on more and more of my people.  They have to open the Original Message to use the hyperlink.

 

When I test on a dummy flow it works as expected but our primary flow is failing to create the correct hyperlink.

Anyone found a solution?  I have found the link to work in the web version of Outlook or if they click the 'original' email but not working at all on the desktop version of Outlook.  If there is a work around I'd love to hear.

 

 

Not sure either. Am looking into this myself now.

ahohman
Helper II
Helper II

I've got this same issue.  No one has any ideas or suggestions???

tommalt
Regular Visitor

Hi, did anyone find an answer to this?

The Approve, Reject and Comments sections of the Actionable email work, but the links don't do anything - no matter how I create them.

The error only happens in Outlook Pro - Outlook 365 desktop app and Outlook Online are both fine.

thanks,

Tom

Did anyone ever find a solution to this?

The only workaround I have found is to use a couple of actions "Create HTML table" and "Send Email with Options", BUT the "Send Email with Options" sends the email under my name rather than as <Microsoft Flow> or even allowing a "Send on Behalf Of" choice.

I have tried markdown syntax also,  and could not get that to work in the Approval action.

Thanks in advance (to a future solution provider).

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