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StillLearning
Frequent Visitor

Flow Suspended in Error - Exceed Monthly Limit but can't see anything to suggest I have - been over a month, still can't turn flows back on

Good afternoon,

 

I have a business account with Microsoft which includes the free power automate subscription. Roughly 2 months ago all of my flows were “suspended” because apparently I had exceed the monthly allowance (being 750 flows). However, I am unable to find how/where I have exceeded that limit (as based on the information/run history available online I can’t identify 750 flows ever, let alone in a single month).

 

Nonetheless, over a month has passed since my flows were suspended and I am still unable to turn the flows back on – I continue to get the message saying I have exceeded my monthly allowance.

 

Has anyone else had this issue? Is there a way to address this? I can’t even find a way to contact Microsoft directly to raise the issue with them which is so frustrating!

 

Any guidance that can be provided would be GREATLY appreciated.

4 REPLIES 4
vikulkar
Community Support
Community Support

Hello @StillLearning ,

 

As a workaround, can you save a copy of the flow that is suspended and then try to activate that new flow?

 

Thanks and Regards,

   Vikas K

 

 

I tried that, no success. It lets me build the flow but doesn't let me actually turn it on or even test it.

vikulkar
Community Support
Community Support

Please do open a Support ticket and we can check this further.

I can't seem to open any support ticket! I just keep getting sent in circles with new links. This is becoming ridiculous! it has been well over 2 months since my flows were suspended with no way to fix the issue in sight!

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