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SMP
Level: Powered On

Flow doesn't work for Shared Mailbox; Error:invalid mailbox but mailbox exists and works fine

Created a Flow to Save emails to SP, when a new email arrives in an assigned Shared Mailbox (inbox). Each time I see userid or mailbox error such as this one:

 

User account or mailbox does not exist. clientRequestId: 26c624ad-2384-4d07-9d79-1114c6961ffe serviceRequestId: 739169e4-68b5-453d-bd3f-133cce15dba3

 

I tried the no semi-colon method ( ; ) didn't work. 

 

Checked with the team, I have full access to the shared mailbox. Can someone please review and fix the Shared Mailbox issue at the earliest?

SharedMailbox2.jpg

3 REPLIES 3
Community Support Team
Community Support Team

Re: Flow doesn't work for Shared Mailbox; Error:invalid mailbox but mailbox exists and works fine

Hi @SMP,

 

Could you please share a screenshot of your flow's configuration?

 

The error message told that the email address that you filled within the Mailbox Address field is not existed. Please check if you have provided a proper shared email address within the Mailbox Address field of the "When a new email arrives in a shared mailbox" trigger.

 

I have made a test on my side and don't have the issue that you mentioned. My flow's configuration as below:13.JPG

Note: The email address that you specified within the Mailbox Address field of the trigger should ends with a semi-colon ( ; ) .

 

The flow works successfully as below:14.JPG

 

 

In addition, please check if the account that you create a connection to the "When a new email arrives in a shared mailbox" trigger has enough permission to access the shared email address that you specified (Check if your account is a member of the Shared mailbox).

 

Please also take a try to clear cache of your browser and try your flow again to check if the issue is solved.

 

Best regards,

Kris

 

 

Community Support Team _ Kris Dai
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SMP
Level: Powered On

Re: Flow doesn't work for Shared Mailbox; Error:invalid mailbox but mailbox exists and works fine

Hi @v-xida-msft

 

Did you say the email in the Shared Mailbox field 'should' end with semi-colon?

 

I saw a whole another post on this channel saying, no semi-colon will work. I am a little confused now. Can you please confirm - semi-colon or no semi-colon?

 

Thank you very much.

SMP
Level: Powered On

Re: Flow doesn't work for Shared Mailbox; Error:invalid mailbox but mailbox exists and works fine

Hello again @v-xida-msft

 

Tried using a different browser to get rid of any cache memory issues.

Tried with semi-colon - didn't work

Tried without semi-colon - didn't work.

 

 

 With a semicolon.jpgWithout semicolon.jpg

 

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