I created a simple flow as below:
Trigger from Powerapp button 'onselect'
Passing 4 parameters (eamil to, subject, body1, body2)
The flow shows it ran successfully. But i'm not receiving any emails.
Few weeks back when i tested with a hardcoded email, it worked. But that also doesnt work now.
Can someone help to understand the issue?
Thanks for feedback.
The issue could be reproduced by me.
I will help report it and back to you later.
I reported the issue internally within the organisation.
They said they received the email on a new flow they have created.
So gave mine to them as a package to investigate.
Hope either you or the internal support team can recreate it and the find a solution.
In some other support request i saw someone had a slightly similar issue (in their case they got the "Invalid template..." error message).
The user resolved that issue by re-creating the flow again.
In my scenario, i didnt get any failures except once i got a similar "invalid template" issue in only one of the run.
when i re-ran the failed one, it didn't work. but new runs were successful.
So safe side, i created a new flow with exactly the same details (the current one). This didnt give any erros but as i mentioned before, not getting the email.
I have some updates for you.
Output is always empty for action send an email notification, even when mail is sent (and received).
If possible, please share the customer’s email address, we can help check if they have ended up on the unsubscribe list.
Thakns for your reply.
I tested it with my personal email address and receiving the emails for the same flow.
So as you explained below it seems the office email address may have ended up in unsubscribe list.
Since i wanted to send an email notification to the 'assigned user' (will be passed through Powerapps) of a case, how i can make sure none of these email addresses end up in unsubscribe list?