cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Ben_Love
Level: Powered On

New email trigger not working consistently

We have a very basic Flow in place. When a new email arrives in a dedicated mailbox all attachments are saved to SharePoint and the email moved to a sub-folder. 

 

This flow works MOST of the time, however perhaps once or twice a week the flow will simply not trigger. The only way to get it to trigger is to forward the email back into the same mailbox, at which point it usually then triggers successfully. 

 

I haven't been able to intentionally reproduced this issue, but as noted it does happen once or twice per week. 

2 REPLIES 2
Community Support Team
Community Support Team

Re: New email trigger not working consistently

Hi @Ben_Love,

 

Those emails that failed to trigger, did they have anything in common? I cannot seem to reproduce your issue. What if try with another mailbox?

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Highlighted
KeithMonadnock
Level: Power Up

Re: New email trigger not working consistently

I have a similar issue.  When a message from any of several addresses arrives with an attachment whose filename contains a certain string it saves to Box.com.  Most of the time it works, but sometimes, normally a few times a week, it does nothing.  The flow doesn't trigger and fail, it just never starts.  There is no record in the run history of the email being checked for the conditions. 

Helpful resources

Announcements
thirdimage

Power Automate Community User Group Member Badge

Fill out a quick form to claim your user group badge now!

firstImage

Incoming: New and improved badges!

We've given our badges an overhaul and also added some brand new ones!

fifthimage

Microsoft Learn

Learn how to build the business apps that you need.

sixthImage

Power Platform World Tour

Find out where you can attend!

seventhimage

Webinars & Video Gallery

Watch & learn from the Power Automate Community Video Gallery!

Top Kudoed Authors (Last 30 Days)
Users online (4,472)