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Bukester
Level: Powered On

Outlook.com Connector

Hello, we have a Flow setup to capture every email to our shared inbox. It works fine except for a few emails. Its always the same emails! We were thinking it was related to a concurrency problem on Outlook itself. But even on a slow Saturday where no emails are coming - it never responds to these emails. Perhaps outlook 365 connector? I cannot imagine that its a function of the email itself. That is, I have never looked at the emails that are not being processed to find a pattern because I dont think it matters as relates to how this Flow should perform. 

 

 

 

2019-09-09 19_03_33-Edit your flow _ Microsoft Flow.png

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Community Support Team
Community Support Team

Re: Outlook.com Connector

Hi @Bukester,

 

OK, so the trigger of Flow will miss some emails that may be caused by some special email domains.

It may have been influenced by upcoming of Outlook connector: office-365-outlook-connector-important-upcoming-changes

There is no tool could track the error, if you want to monitor the arrived emails, you could create a SharePoint list to store the Emails' subject or other information once it triggers the Flow.

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

4 REPLIES 4
Community Support Team
Community Support Team

Re: Outlook.com Connector

Hi @Bukester,

 

You said Its always the same emails, so maybe some other Flow deletes these Emails before it triggers the Flow.

Do you have any other flows based on Outlook.com that will delete or remove the original email that was received?

Please make sure there was no such Flow in these previous flows, then create a connection to Outlook.com has been created properly.

If not such Flow exists, you could try to delete the old connection then create a new one to Outlook.com to see if it will work.

Then you can create a test Flow to test these emails that not trigger the fault Flow to make sure it whether work.

 

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Bukester
Level: Powered On

Re: Outlook.com Connector

Thank you Lin Tu. We'll try that for sure. As of this writing, we have no emails that delete emails. There are specific flows to move specific emails to subfolders that run but none are related to the few emails that seem to fall through the cracks. One pattern I have noticed is - the emails that are missed come from 2 maildomains. But other emails from same domain work fine consistently. 

 

Flow is great and its where we are going, but its a black box. There is no window into the code path that is processing these triggers. I might be overstating that this is a bug, but if there are no known reasons for this by looking at the GUI, then I have to chalk it up as a bug and look forward to a solution from the Flow team. 

 

Perhaps I am missing something? IS there a way to troubleshoot via a trace or equivalent in this environment? I will be attending the online conference later today and hope to find some tools etc to help us administer this. 

 

Thanks again 

Bukester
Level: Powered On

Re: Outlook.com Connector

Another point to bring up that may help - we have another flow that uses "when an email is flagged". We use that to force the email to be processed again. There are no issues with the emails in question when that is used. 

Community Support Team
Community Support Team

Re: Outlook.com Connector

Hi @Bukester,

 

OK, so the trigger of Flow will miss some emails that may be caused by some special email domains.

It may have been influenced by upcoming of Outlook connector: office-365-outlook-connector-important-upcoming-changes

There is no tool could track the error, if you want to monitor the arrived emails, you could create a SharePoint list to store the Emails' subject or other information once it triggers the Flow.

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

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