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Microsoft ShubhamGogna
Microsoft

Re: Send an email from a shared mailbox - 404 error

There's two ways you can look at the phrase "shared mailbox". One is the Office 365 Shared Mailbox feature (configured and managed in the Office 365 admin portal). The other is a mailbox that has been shared with you for the purpose of sending emails (my team refers to this as having "Send As or Send on Behalf of" permission).

 

For the first case (Office 365 Shared Mailbox feature), we have actions available today that will allow you to send an email from that mailbox. 

 

For the second case (having "Send As or Send on Behalf of" permission), we do *not* have an action available *today* that will allow you to send an email from that mailbox. We are in the process of adding it, but it will not reach all customers until the first week of December.

 

no way to trigger a shared mailbox to email a user from Flow unless that user that triggers the Flow is an owner of the shared mailbox. It does not matter if the owner of the Flow is also an owner of the shared mailbox. Is that correct? 


All actions are done using a connection. If the connection is created using an account that has access to the other mailbox (either Shared Mailbox feature or "Send As or Send on Behalf of" permission), the action will work. Since the connection is what is used to do the action, the owner of the Flow does not matter.

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drvela
Level: Powered On

Re: Send an email from a shared mailbox - 404 error

Thank you for clarifying for me. 🙂 Happy Holidays and hope the new feature implementation goes smoothly. 

melissapbot
Level: Power Up

Re: Send an email from a shared mailbox - 404 error

@ShubhamGogna Is there any update on when the product will be released? We had been using V1 and tried to switch to V2 but we are running into some issues and would love to be able to use the previous functionality. Thank you!

Jbax510
Level: Powered On

Re: Send an email from a shared mailbox - 404 error

I had this issue so I recreated the flow in a different flow and it appears to be working. 

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