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charlotte
Helper I
Helper I

SendGrid connector cannot found

Hi there,

 

I have built several approval workflow. Also I was building a new approval flow early this week.

I need SendGrid to send an email users to notify an item is created on SPO list.

However, I found a problem about SendGrid 'connector cannot found'.

So some flows  faild as the sendgrid didn't work. See below.

 

sendgriderror.png

 

Also I found this morning it is suddenly working as usual.

If the same problem happens again, it will effect customers' business.

Please could you let me know why it happened and how we can avoid this problem?

 

 

 

4 REPLIES 4
v-bacao-msft
Community Support
Community Support

Hi @charlotte ,

 

I am afraid there is no way to troubleshoot this issue on my side because we don't have a subscription to SendGrid service.

Please consider contacting Support for further assistance:

8.PNG

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi ,

 

Thank you for your reply. Don't you have another way to ask this problem?

I have contacted through you assisted, but I haven't heard anything from there.

Please let me know any other support contact.

 

 

 

Hi @charlotte ,

 

What is the current situation on your side? Does this problem still occur frequently?

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi,

 

Actually, the issue hasn't occured again, but I would like to know why it occured and how I know it would not occur again or if it occurs again what is the solution or how I can avoid.

Please let me know.

 

Kind Regards,

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