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SharePoint to FreshService

Please allow creating new FreshService ticket from a SharePoint list, more specifically maybe change the requester_id field from integer to string so an email address can be passed to it. 

 

 

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Community Support
Community Support

Re: SharePoint to FreshService

Hi @shaddy,

 

Thanks for feedback.

From the doc on connector Freshservice (Preview) we know that Requester Id field requires a user-id of the requester. For existing contacts, requester_id can be passed instead of email.

https://docs.microsoft.com/en-us/connectors/freshservice/

I have made some tests on my side. The field is always asking for a valid integer. It seems that a string cannot be used at here.

1.PNG

Please consider submitting a request on Flow Ideas Forum so that it might be taken into consideration in future releases:

https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

 

Best regards,

Mabel

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

1 REPLY 1
Highlighted
Community Support
Community Support

Re: SharePoint to FreshService

Hi @shaddy,

 

Thanks for feedback.

From the doc on connector Freshservice (Preview) we know that Requester Id field requires a user-id of the requester. For existing contacts, requester_id can be passed instead of email.

https://docs.microsoft.com/en-us/connectors/freshservice/

I have made some tests on my side. The field is always asking for a valid integer. It seems that a string cannot be used at here.

1.PNG

Please consider submitting a request on Flow Ideas Forum so that it might be taken into consideration in future releases:

https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

 

Best regards,

Mabel

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

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