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SharePoint to FreshService

Please allow creating new FreshService ticket from a SharePoint list, more specifically maybe change the requester_id field from integer to string so an email address can be passed to it. 

 

 

1 ACCEPTED SOLUTION

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Community Support
Community Support

Hi @shaddy,

 

Thanks for feedback.

From the doc on connector Freshservice (Preview) we know that Requester Id field requires a user-id of the requester. For existing contacts, requester_id can be passed instead of email.

https://docs.microsoft.com/en-us/connectors/freshservice/

I have made some tests on my side. The field is always asking for a valid integer. It seems that a string cannot be used at here.

1.PNG

Please consider submitting a request on Flow Ideas Forum so that it might be taken into consideration in future releases:

https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

 

Best regards,

Mabel

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

2 REPLIES 2
Community Support
Community Support

Hi @shaddy,

 

Thanks for feedback.

From the doc on connector Freshservice (Preview) we know that Requester Id field requires a user-id of the requester. For existing contacts, requester_id can be passed instead of email.

https://docs.microsoft.com/en-us/connectors/freshservice/

I have made some tests on my side. The field is always asking for a valid integer. It seems that a string cannot be used at here.

1.PNG

Please consider submitting a request on Flow Ideas Forum so that it might be taken into consideration in future releases:

https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

 

Best regards,

Mabel

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

New Member

Does anyone know how we can retrieve that RequesterId from Freshservice so it can then be inputted there?
I know how to manually get 1 but this defeats the objective of automation.

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