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Regular Visitor

Start an Approval not send email

From today every flow that contains Start an Approval action work fine but not send the notification email.

This is a real problem because users are not involved in approval process.

I checked in two other tenenat and I had the same behavior...

There is a general problem with this service?

Kudo Collector
Kudo Collector

I have the same problem, first I thought that when I get push notification to mobile flow app than the system would not send the notification email but ...


Than I thought it might be because I have empty detail/link field in the approval action but that also did not help.

Advocate II
Advocate II

I can confirm this issue.
Same problem for me and the email notification its crucial in my approval process.

Community Support
Community Support

Hi @11,


I just tested with a similar flow, I got the email notification actually. It just that the result is incorrect. I choosed the "Approve" button. But the condition gives a "Falset" response and as a result, it sends the email notification with "IF NO" reult.



@AntónioGomes@avtAre you guys getting the same issue, or you cannot receive the email notification at all? (No matter in yes/no result)




Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

I believe, we were talking about Modern approvalls, at least I am sure I was.

I dont receive email notification to approve or reject in the Modern Approval, sorry by not mention that

New Member

Now it seems he is back to work !! 

I hope it does not happen again.

Kudo Collector
Kudo Collector

Yes it works now but building any kind of approval wf with unstable functionality is not really possible. 😞 /endrant


Is it just me or is the picture in the approval email huge (500px X 500px)?

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