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PowerOle
New Member

Start and wait for an approval is not working

I created the following simple flow from scratch, didn't use a template.  It connects to a sharepoint list, gets a record, and then connects to a sharepoint group and loops through emails to construct a string with all emails in the group.  Uses the email string in the approval process.

 

When I do a test run, I do get an approval email.  After clicking the approve button, in the Power Automate browser window the approval tab opens and shows timeout error.

 

The flow gets stuck in Running status and I have to cancel it.  If anybody had this issue recently, please help if you have a solution.

 

Some of the solutions suggesting to use the send an email with options. That works, but I don't know how to make it work for "approve and wait - Everyone must approve" option that is available in the approval process.

 

PowerOle_0-1598972393994.png

 

2 REPLIES 2
pagonza
Community Support
Community Support

Hello @PowerOle 

 

Please open a case with Microsoft support, this issue needs further investigation. You can open on https://admin.powerplatform.microsoft.com/support

 

Thank you!

 

 

 

 

Clicked on the link and it opens a page where I don't know what to do.  Didn't find any option to create a request.  Probably didn't have permissions or subscription for support.  Oh well, if I can't do a simple task like approval and it takes me through hoops to get it working, let me look for an elegant solution that will work as advertised.  Also when I looked at some other similar issues, it seems like there are several people struggling with approval process issues.   Thank you for trying to help me though.

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