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Advocate I
Advocate I

Unable to create outlook.com connection when using MS Authenticator

We've recently enabled the use of MS Authenticator for login in my organization. Ever since I had to re-autheticate all of my MS connections in different applications.

 

For Flows, I'm unable to re-authenticate my Outlook.com connections as I only get the option to enter my account manually which eventually says "That Microsoft account doesn't exist. Enter a different account or get a new one.". In every other application it allows me to select the work or school account which works with the MS Authenticator.

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Community Support
Community Support

Re: Unable to create outlook.com connection when using MS Authenticator

Hi @ezfira,

 

There are two connectors about Outlook, one is Office 365 Outlook which can only use an office 365 account, the other is Outlook.com which could sign in by both office 365 account and personal outlook account. Not sure but I assume you are trying the Office 365 Outlook with a personal outlook account, if I am fault, please point out:

Annotation 2020-05-19 095146.jpg

 

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

2 REPLIES 2
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Community Support
Community Support

Re: Unable to create outlook.com connection when using MS Authenticator

Hi @ezfira,

 

There are two connectors about Outlook, one is Office 365 Outlook which can only use an office 365 account, the other is Outlook.com which could sign in by both office 365 account and personal outlook account. Not sure but I assume you are trying the Office 365 Outlook with a personal outlook account, if I am fault, please point out:

Annotation 2020-05-19 095146.jpg

 

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

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Frequent Visitor

Re: Unable to create outlook.com connection when using MS Authenticator

Having the same error as OP.
Can verify that the outlook.com connector is not detecting my office 365 account and corresponding email. 

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