06-11-2019 05:19 AM
Join us and dive into Omni-channel Engagement, a robust cloud-based service to extend your Microsoft Dynamics 365 for Customer Service capabilities. With this service, agents can serve customers across all channels from a consistent, easy-to-learn, and familiar Dynamics 365 user interface. As we walk through demos of all channels, get an in-depth look at both the agent and supervisor experiences and the multi-session agent experience on browser versus USD.
Other resources: https://medius.studios.ms/video/asset/PPT/MBAS19-THR2050