05-08-2020 01:52 AM
As customer expectations rapidly evolve, customer service organizations are faced with the challenge of streamlining operations to provide great experiences. Microsoft VP and Chief Technology Officer, Customer Support Gabriele “G” Masili shares his vision for transforming customer support with digital experiences that bring together AI-powered virtual agents and the knowledge of human agents. Hear real-world examples of how Microsoft is leveraging the power of virtual agents to empower customers, and gain key insights from the lessons learned. Included in the session, he shares how Microsoft is digitally transforming the technology infrastructure for support agents.
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