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hsu
Advocate I
Advocate I

Dataflows - On-premise Data Gateway Not Supported

 

Dear fellow forum users,

 

I use a power apps sandbox environment, in Asia region.

I could create and use custom connector with the On-premise Data Gateway successfully.

 

However on creating the Dataflows, the option to select the On-premises Data Gateway is marked with (not supported).

 

Can anyone help, why this happens, and how to enable this?

 

Thanks.

 

Annotation 2020-04-16 232700.png

1 ACCEPTED SOLUTION

Accepted Solutions

Dear all,

 

finally this Dataflow with Gateway is working by changing to a different environment. (Sandbox type, in Europe region)

 

So it might be whatever wrong setup on the previous environment.

 

This topic can be closed. 

 

Thanks. 

View solution in original post

6 REPLIES 6
Yeiner
Community Support
Community Support

Hello @hsu I'm going to do a test. I will keep you posted

Yeiner
Community Support
Community Support

Hello @hsu I did a test and I was able to use the gateway. I'm not sure if this is related to the region. I will keep you postedgateway.JPG

Hi @Yeiner ,

 

in my personal development environment, I can select the gateway too.

  • But it is a dev. environment
  • And it is on other region (Europe)

 

While in a Sandbox environment in Asia region, I cannot select.

This is also the same case with my other colleagues. 

Yeiner
Community Support
Community Support

Hello @hsu based on your description, the problem is related to where the data gateway was installed. 

gateway and environments need to be in the same region.

Hi @Yeiner , 

 

My Gateway is installed in South East Asia. (Standard Onpremise, not the personal version)

The PowerApps environment is a sandbox environment in the Asia region.

 

 

In the screenshot below I would like to show more evidence:

  • The gateway can be setup in the connection, and also usable via Custom Connector.
  • However in the Data flow, the option shows not supported.

 

2020-04-22_13-56-19.png

Dear all,

 

finally this Dataflow with Gateway is working by changing to a different environment. (Sandbox type, in Europe region)

 

So it might be whatever wrong setup on the previous environment.

 

This topic can be closed. 

 

Thanks. 

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