Dataflows - On-premise Data Gateway Not Supported

[hsu]

Dear fellow forum users,

I use a power apps sandbox environment, in Asia region.

I could create and use custom connector with the On-premise Data Gateway successfully.

However on creating the Dataflows, the option to select the On-premises Data Gateway is marked with (not supported).

Can anyone help, why this happens, and how to enable this?

Thanks.

[Yeiner]

Hello @hsu I'm going to do a test. I will keep you posted

[Yeiner]

Hello @hsu I did a test and I was able to use the gateway. I'm not sure if this is related to the region. I will keep you posted

[hsu]

Hi @Yeiner ,

in my personal development environment, I can select the gateway too.

• But it is a dev. environment
• And it is on other region (Europe)

While in a Sandbox environment in Asia region, I cannot select.

This is also the same case with my other colleagues. 

[Yeiner]

Hello @hsu based on your description, the problem is related to where the data gateway was installed. 

gateway and environments need to be in the same region.

https://flow.microsoft.com/en-us/blog/supporting-on-premises-data-gateways-in-non-default-environmen...

[hsu]

Hi @Yeiner , 

My Gateway is installed in South East Asia. (Standard Onpremise, not the personal version)

The PowerApps environment is a sandbox environment in the Asia region.

In the screenshot below I would like to show more evidence:

• The gateway can be setup in the connection, and also usable via Custom Connector.
• However in the Data flow, the option shows not supported.

[hsu · Accepted solution]

Dear all,

finally this Dataflow with Gateway is working by changing to a different environment. (Sandbox type, in Europe region)

So it might be whatever wrong setup on the previous environment.

This topic can be closed. 

Thanks.