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Spamrancher
Advocate II
Advocate II

Dataverse Image Field Failing to Retrieve - Bug?

Hi all,

 

I'm having a problem where retrieving the Image data from a Dataverse Image column randomly fails. In the Monitor shown below, I click on the button to get the image and it fails (Line 18). I click the exact same button again, and it works (Line 23).

Spamrancher_0-1631285173989.png

The error message in the "downloadFile" step is "Message": "SAS url has either expired or is invalid." So it seems that the URL it just generated in the "getFileSasUrl" step is invalid?

 

Another strange thing is when it failed, I went into View-->Variables to see what the variable was storing. When I clicked on the record, it triggered another retrieval, which then worked.

 

Spamrancher_1-1631286426969.png

 

Anyone else experience this and have a workaround? Could this be a platform bug?

1 ACCEPTED SOLUTION

Accepted Solutions
EricRegnier
Super User
Super User

Hi @Spamrancher, if you hadn't already I would submit a Microsoft Support Ticket at: https://admin.powerplatform.microsoft.com/support to help on this as it seems to be a bug. Keep us posted! 

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3 REPLIES 3
EricRegnier
Super User
Super User

Hi @Spamrancher, if you hadn't already I would submit a Microsoft Support Ticket at: https://admin.powerplatform.microsoft.com/support to help on this as it seems to be a bug. Keep us posted! 

View solution in original post

Thanks, @EricRegnier I have done that. I had also found https://powerapps.microsoft.com/en-us/blog/powerapps-support-overview/ and it says to post here and "The PowerApps Product Group is on overwatch specifically for these situations." I guess the "overwatch" team is over watching something else right now.

Yep. It was a platform bug.

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