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Helper V
Helper V

Enable outgoing mailbox for D365

Hi,

Created a mailbox which would operate like an outgoing(e.g. no-reply@abc.com) , this email is a part of Office365 but doesnt have PowerApps license. I added this email to the New forward mailbox setup; but i cannot find it under users entity(lookup view) when configuring a Process workflow.

 

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2 ACCEPTED SOLUTIONS

Accepted Solutions
Advocate II
Advocate II

I think the forward email box is merly for getting email into CRM, not sending mails. 

What we normaly do is creating a queue and set the email address on there. You should be able to set this queue as sender of the email. 

View solution in original post

Responsive Resident
Responsive Resident

An email address in Exchange is not a user in dynamics 365/CRM.  Configure a Queue in Dynamics 365 and set its email address to what you need, then approve the queue and mailbox (if its a no-reply, on the mailbox settings in CRM set the Incoming to none before Approving) - you can then use the Queue as the Send From of emails.

View solution in original post

2 REPLIES 2
Advocate II
Advocate II

I think the forward email box is merly for getting email into CRM, not sending mails. 

What we normaly do is creating a queue and set the email address on there. You should be able to set this queue as sender of the email. 

View solution in original post

Responsive Resident
Responsive Resident

An email address in Exchange is not a user in dynamics 365/CRM.  Configure a Queue in Dynamics 365 and set its email address to what you need, then approve the queue and mailbox (if its a no-reply, on the mailbox settings in CRM set the Incoming to none before Approving) - you can then use the Queue as the Send From of emails.

View solution in original post

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