cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Export to Excel not working for certain users (Error Code: 0x80040216)

Several of our users have reported issues using the Export to Excel option from within our custom Model Driven apps.

James_McKie_2-1674559634224.png

 

This seems to be affecting all tables and all the different export options (open online, static worksheet sheet, etc)
They get the same issue on all different apps and across all environments.

After clicking the Export to Excel option, they receive an Unexpected Error popup as below with Error Code: 0x80040216

 

James_McKie_1-1674558177181.png

 

We're using Microsoft 365 Enterprise with latest Windows & Office updates installed.

We're using Edge browser and have tried clearing all Cookies and settings.
We've also checked that no files are awaiting attention in Excel and have tried Deleting cached files in Excel.

It seems client specific as a user logging on to a different PC seems to work, but the issue soon returns.

One user has had their laptop completely rebuilt, and although this fixed the issue initially, within a day the issue was occurring again on their laptop.

Has anyone seen this before or have suggestions on how to resolve the issue?

 

1 ACCEPTED SOLUTION

Accepted Solutions

MS got back to me this morning and confirmed the bug. They have determined the source of the issue and the product team is already working on it, but no ETA for a fix.

They did provide me with the two following workarounds:

 

Method 1: If you change the browser resolution to a different one & refresh your session Then most likely user will be able to successfully Export to Excel.
Try different browser zoom and OS resolutions such that width in network call has whole number.
In some cases, it may never be a whole number. Then, try to Export from the old Advanced Find.

 

Method 2: Turn OFF the new Advanced Find Feature in the Admin Center.
After this the Filter icon on the Top bar will open old Advanced Find dialog
Export works from here.

 

I successfully tested Method #1 by simply changing Zoom% in Edge browser from 90% to 100% (or 80%), refreshed browser, and was able to export a static Excel worksheet.

 

View solution in original post

13 REPLIES 13

I have now had 2 different clients report the same issue.

 

I have tested and my account on both works fine.

Both client users with the issue are SysAdmins.

Other users who are SysAdmins are working fine.

 

Seems its quite a sitewide MS bug. Time to raise a support ticket and let them investigate.

Experiencing the same error inside a model-driven app when trying to export to Static Excel Worksheet with myself (Sysadmin) and another user (non-admin) today however a 3rd user (SysAdmin) did not see the error.

I agree @Mosteckyj , weird bug. We've opened a case with the Power Platform support team, will post back once I hear from them.

Nitrophil1
Regular Visitor

Same here we are a consulting companie and my user (sysadmin) the excel export dont word on all the client power app but all of my coworkers are fine

MS got back to me this morning and confirmed the bug. They have determined the source of the issue and the product team is already working on it, but no ETA for a fix.

They did provide me with the two following workarounds:

 

Method 1: If you change the browser resolution to a different one & refresh your session Then most likely user will be able to successfully Export to Excel.
Try different browser zoom and OS resolutions such that width in network call has whole number.
In some cases, it may never be a whole number. Then, try to Export from the old Advanced Find.

 

Method 2: Turn OFF the new Advanced Find Feature in the Admin Center.
After this the Filter icon on the Top bar will open old Advanced Find dialog
Export works from here.

 

I successfully tested Method #1 by simply changing Zoom% in Edge browser from 90% to 100% (or 80%), refreshed browser, and was able to export a static Excel worksheet.

 

Hi @kchubala I also have a client facing this issue. Will you kindly update us, when you got a ETA of the bug fix. 

Thanks in advance.

I've just had a similar response from Microsoft support:

This is a known issue, the fix is going to deploy by 27th of February-2023 and We have identified the error is due to invalid width of layout xml, which should be an integer. 

 

Mitigation | Workaround:

  1. Export through Advanced Find.
  2. Zoom in/out the browser, refresh the tab, and export on UCI again.

Hi,

Our client also facing the same issue for some users.  Does Method #1 solve the issue?

Sumedha7
Regular Visitor

Hi Guys, Is this resolved by now? One of the users who had the issue informed its working now.

Hi @pallavi_khude and @Sumedha7 - it is not fixed before 27th of February. Method #2 mentioned above worked for my clients, simply changing the zoom of the webpage 😮

Helpful resources

Announcements

Community will be READ ONLY July 16th, 5p PDT -July 22nd

Dear Community Members,   We'd like to let you know of an upcoming change to the community platform: starting July 16th, the platform will transition to a READ ONLY mode until July 22nd.   During this period, members will not be able to Kudo, Comment, or Reply to any posts.   On July 22nd, please be on the lookout for a message sent to the email address registered on your community profile. This email is crucial as it will contain your unique code and link to register for the new platform encompassing all of the communities.   What to Expect in the New Community: A more unified experience where all products, including Power Apps, Power Automate, Copilot Studio, and Power Pages, will be accessible from one community.Community Blogs that you can syndicate and link to for automatic updates. We appreciate your understanding and cooperation during this transition. Stay tuned for the exciting new features and a seamless community experience ahead!

Summer of Solutions | Week 4 Results | Winners will be posted on July 24th

We are excited to announce the Summer of Solutions Challenge!   This challenge is kicking off on Monday, June 17th and will run for (4) weeks.  The challenge is open to all Power Platform (Power Apps, Power Automate, Copilot Studio & Power Pages) community members. We invite you to participate in a quest to provide solutions in the Forums to as many questions as you can. Answers can be provided in all the communities.    Entry Period: This Challenge will consist of four weekly Entry Periods as follows (each an “Entry Period”)   - 12:00 a.m. PT on June 17, 2024 – 11:59 p.m. PT on June 23, 2024 - 12:00 a.m. PT on June 24, 2024 – 11:59 p.m. PT on June 30, 2024 - 12:00 a.m. PT on July 1, 2024 – 11:59 p.m. PT on July 7, 2024 - 12:00 a.m. PT on July 8, 2024 – 11:59 p.m. PT on July 14, 2024   Entries will be eligible for the Entry Period in which they are received and will not carryover to subsequent weekly entry periods.  You must enter into each weekly Entry Period separately.   How to Enter: We invite you to participate in a quest to provide "Accepted Solutions" to as many questions as you can. Answers can be provided in all the communities. Users must provide a solution which can be an “Accepted Solution” in the Forums in all of the communities and there are no limits to the number of “Accepted Solutions” that a member can provide for entries in this challenge, but each entry must be substantially unique and different.    Winner Selection and Prizes: At the end of each week, we will list the top ten (10) Community users which will consist of: 5 Community Members & 5 Super Users and they will advance to the final drawing. We will post each week in the News & Announcements the top 10 Solution providers.  At the end of the challenge, we will add all of the top 10 weekly names and enter them into a random drawing.  Then we will randomly select ten (10) winners (5 Community Members & 5 Super Users) from among all eligible entrants received across all weekly Entry Periods to receive the prize listed below. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once overall. If they are drawn multiple times, another user will be drawn at random.  Individuals will be contacted before the announcement with the opportunity to claim or deny the prize.  Once all of the winners have been notified, we will post in the News & Announcements of each community with the list of winners.   Each winner will receive one (1) Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value). NOTE: Prize is for conference attendance only and any other costs such as airfare, lodging, transportation, and food are the sole responsibility of the winner. Tickets are not transferable to any other party or to next year’s event.   ** PLEASE SEE THE ATTACHED RULES for this CHALLENGE**   Week 1 Results: Congratulations to the Week 1 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Community MembersNumber of SolutionsSuper UsersNumber of Solutions @anandm08  23 @WarrenBelz  31 @DBO_DV  10 @Amik  19 AmínAA 6 @mmbr1606  12 @rzuber  4 @happyume  7 @Giraldoj  3@ANB 6 (tie)   @SpongYe  6 (tie)     Week 2 Results: Congratulations to the Week 2 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Community MembersSolutionsSuper UsersSolutions @anandm08  10@WarrenBelz 25 @DBO_DV  6@mmbr1606 14 @AmínAA 4 @Amik  12 @royg  3 @ANB  10 @AllanDeCastro  2 @SunilPashikanti  5 @Michaelfp  2 @FLMike  5 @eduardo_izzo  2   Meekou 2   @rzuber  2   @Velegandla  2     @PowerPlatform-P  2   @Micaiah  2     Week 3 Results: Congratulations to the Week 3 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge.   Week 3:Community MembersSolutionsSuper UsersSolutionsPower Apps anandm0861WarrenBelz86DBO_DV25Amik66Michaelfp13mmbr160647Giraldoj13FLMike31AmínAA13SpongYe27     Week 4 Results: Congratulations to the Week 4 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge.   Week 4:Community MembersSolutionsSuper UsersSolutionsPower Apps DBO-DV21WarranBelz26Giraldoj7mmbr160618Muzammmil_0695067Amik14samfawzi_acml6FLMike12tzuber6ANB8   SunilPashikanti8

Check Out | 2024 Release Wave 2 Plans for Microsoft Dynamics 365 and Microsoft Power Platform

On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform. These plans are a compilation of the new capabilities planned to be released between October 2024 to March 2025. This release introduces a wealth of new features designed to enhance customer understanding and improve overall user experience, showcasing our dedication to driving digital transformation for our customers and partners.    The upcoming wave is centered around utilizing advanced AI and Microsoft Copilot technologies to enhance user productivity and streamline operations across diverse business applications. These enhancements include intelligent automation, AI-powered insights, and immersive user experiences that are designed to break down barriers between data, insights, and individuals. Watch a summary of the release highlights.    Discover the latest features that empower organizations to operate more efficiently and adaptively. From AI-driven sales insights and customer service enhancements to predictive analytics in supply chain management and autonomous financial processes, the new capabilities enable businesses to proactively address challenges and capitalize on opportunities.    

Updates to Transitions in the Power Platform Communities

We're embarking on a journey to enhance your experience by transitioning to a new community platform. Our team has been diligently working to create a fresh community site, leveraging the very Dynamics 365 and Power Platform tools our community advocates for.  We started this journey with transitioning Copilot Studio forums and blogs in June. The move marks the beginning of a new chapter, and we're eager for you to be a part of it. The rest of the Power Platform product sites will be moving over this summer.   Stay tuned for more updates as we get closer to the launch. We can't wait to welcome you to our new community space, designed with you in mind. Let's connect, learn, and grow together.   Here's to new beginnings and endless possibilities!   If you have any questions, observations or concerns throughout this process please go to https://aka.ms/PPCommSupport.   To stay up to date on the latest details of this migration and other important Community updates subscribe to our News and Announcements forums: Copilot Studio, Power Apps, Power Automate, Power Pages

Users online (1,979)