cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
James_McKie
Advocate III
Advocate III

Export to Excel not working for certain users (Error Code: 0x80040216)

Several of our users have reported issues using the Export to Excel option from within our custom Model Driven apps.

James_McKie_2-1674559634224.png

 

This seems to be affecting all tables and all the different export options (open online, static worksheet sheet, etc)
They get the same issue on all different apps and across all environments.

After clicking the Export to Excel option, they receive an Unexpected Error popup as below with Error Code: 0x80040216

 

James_McKie_1-1674558177181.png

 

We're using Microsoft 365 Enterprise with latest Windows & Office updates installed.

We're using Edge browser and have tried clearing all Cookies and settings.
We've also checked that no files are awaiting attention in Excel and have tried Deleting cached files in Excel.

It seems client specific as a user logging on to a different PC seems to work, but the issue soon returns.

One user has had their laptop completely rebuilt, and although this fixed the issue initially, within a day the issue was occurring again on their laptop.

Has anyone seen this before or have suggestions on how to resolve the issue?

 

1 ACCEPTED SOLUTION

Accepted Solutions
kchubala
Advocate I
Advocate I

MS got back to me this morning and confirmed the bug. They have determined the source of the issue and the product team is already working on it, but no ETA for a fix.

They did provide me with the two following workarounds:

 

Method 1: If you change the browser resolution to a different one & refresh your session Then most likely user will be able to successfully Export to Excel.
Try different browser zoom and OS resolutions such that width in network call has whole number.
In some cases, it may never be a whole number. Then, try to Export from the old Advanced Find.

 

Method 2: Turn OFF the new Advanced Find Feature in the Admin Center.
After this the Filter icon on the Top bar will open old Advanced Find dialog
Export works from here.

 

I successfully tested Method #1 by simply changing Zoom% in Edge browser from 90% to 100% (or 80%), refreshed browser, and was able to export a static Excel worksheet.

 

View solution in original post

13 REPLIES 13
Mosteckyj
New Member

I have now had 2 different clients report the same issue.

 

I have tested and my account on both works fine.

Both client users with the issue are SysAdmins.

Other users who are SysAdmins are working fine.

 

Seems its quite a sitewide MS bug. Time to raise a support ticket and let them investigate.

kchubala
Advocate I
Advocate I

Experiencing the same error inside a model-driven app when trying to export to Static Excel Worksheet with myself (Sysadmin) and another user (non-admin) today however a 3rd user (SysAdmin) did not see the error.

I agree @Mosteckyj , weird bug. We've opened a case with the Power Platform support team, will post back once I hear from them.

Nitrophil1
Regular Visitor

Same here we are a consulting companie and my user (sysadmin) the excel export dont word on all the client power app but all of my coworkers are fine

kchubala
Advocate I
Advocate I

MS got back to me this morning and confirmed the bug. They have determined the source of the issue and the product team is already working on it, but no ETA for a fix.

They did provide me with the two following workarounds:

 

Method 1: If you change the browser resolution to a different one & refresh your session Then most likely user will be able to successfully Export to Excel.
Try different browser zoom and OS resolutions such that width in network call has whole number.
In some cases, it may never be a whole number. Then, try to Export from the old Advanced Find.

 

Method 2: Turn OFF the new Advanced Find Feature in the Admin Center.
After this the Filter icon on the Top bar will open old Advanced Find dialog
Export works from here.

 

I successfully tested Method #1 by simply changing Zoom% in Edge browser from 90% to 100% (or 80%), refreshed browser, and was able to export a static Excel worksheet.

 

Hi @kchubala I also have a client facing this issue. Will you kindly update us, when you got a ETA of the bug fix. 

Thanks in advance.

James_McKie
Advocate III
Advocate III

I've just had a similar response from Microsoft support:

This is a known issue, the fix is going to deploy by 27th of February-2023 and We have identified the error is due to invalid width of layout xml, which should be an integer. 

 

Mitigation | Workaround:

  1. Export through Advanced Find.
  2. Zoom in/out the browser, refresh the tab, and export on UCI again.
pallavi_khude
New Member

Hi,

Our client also facing the same issue for some users.  Does Method #1 solve the issue?

Sumedha7
Regular Visitor

Hi Guys, Is this resolved by now? One of the users who had the issue informed its working now.

Nicolai_Hardahl
Advocate II
Advocate II

Hi @pallavi_khude and @Sumedha7 - it is not fixed before 27th of February. Method #2 mentioned above worked for my clients, simply changing the zoom of the webpage 😮

Helpful resources

Announcements

Celebrating the May Super User of the Month: Laurens Martens

  @LaurensM  is an exceptional contributor to the Power Platform Community. Super Users like Laurens inspire others through their example, encouragement, and active participation. We are excited to celebrated Laurens as our Super User of the Month for May 2024.   Consistent Engagement:  He consistently engages with the community by answering forum questions, sharing insights, and providing solutions. Laurens dedication helps other users find answers and overcome challenges.   Community Expertise: As a Super User, Laurens plays a crucial role in maintaining a knowledge sharing environment. Always ensuring a positive experience for everyone.   Leadership: He shares valuable insights on community growth, engagement, and future trends. Their contributions help shape the Power Platform Community.   Congratulations, Laurens Martens, for your outstanding work! Keep inspiring others and making a difference in the community!   Keep up the fantastic work!        

Check out the Copilot Studio Cookbook today!

We are excited to announce our new Copilot Cookbook Gallery in the Copilot Studio Community. We can't wait for you to share your expertise and your experience!    Join us for an amazing opportunity where you'll be one of the first to contribute to the Copilot Cookbook—your ultimate guide to mastering Microsoft Copilot. Whether you're seeking inspiration or grappling with a challenge while crafting apps, you probably already know that Copilot Cookbook is your reliable assistant, offering a wealth of tips and tricks at your fingertips--and we want you to add your expertise. What can you "cook" up?   Click this link to get started: https://aka.ms/CS_Copilot_Cookbook_Gallery   Don't miss out on this exclusive opportunity to be one of the first in the Community to share your app creation journey with Copilot. We'll be announcing a Cookbook Challenge very soon and want to make sure you one of the first "cooks" in the kitchen.   Don't miss your moment--start submitting in the Copilot Cookbook Gallery today!     Thank you,  Engagement Team

Announcing Power Apps Copilot Cookbook Gallery

We are excited to share that the all-new Copilot Cookbook Gallery for Power Apps is now available in the Power Apps Community, full of tips and tricks on how to best use Microsoft Copilot as you develop and create in Power Apps. The new Copilot Cookbook is your go-to resource when you need inspiration--or when you're stuck--and aren't sure how to best partner with Copilot while creating apps.   Whether you're looking for the best prompts or just want to know about responsible AI use, visit Copilot Cookbook for regular updates you can rely on--while also serving up some of your greatest tips and tricks for the Community. Check Out the new Copilot Cookbook for Power Apps today: Copilot Cookbook - Power Platform Community.  We can't wait to see what you "cook" up!      

Tuesday Tip | How to Report Spam in Our Community

It's time for another TUESDAY TIPS, your weekly connection with the most insightful tips and tricks that empower both newcomers and veterans in the Power Platform Community! Every Tuesday, we bring you a curated selection of the finest advice, distilled from the resources and tools in the Community. Whether you’re a seasoned member or just getting started, Tuesday Tips are the perfect compass guiding you across the dynamic landscape of the Power Platform Community.   As our community family expands each week, we revisit our essential tools, tips, and tricks to ensure you’re well-versed in the community’s pulse. Keep an eye on the News & Announcements for your weekly Tuesday Tips—you never know what you may learn!   Today's Tip: How to Report Spam in Our Community We strive to maintain a professional and helpful community, and part of that effort involves keeping our platform free of spam. If you encounter a post that you believe is spam, please follow these steps to report it: Locate the Post: Find the post in question within the community.Kebab Menu: Click on the "Kebab" menu | 3 Dots, on the top right of the post.Report Inappropriate Content: Select "Report Inappropriate Content" from the menu.Submit Report: Fill out any necessary details on the form and submit your report.   Our community team will review the report and take appropriate action to ensure our community remains a valuable resource for everyone.   Thank you for helping us keep the community clean and useful!

Community Roundup: A Look Back at Our Last 10 Tuesday Tips

As we continue to grow and learn together, it's important to reflect on the valuable insights we've shared. For today's #TuesdayTip, we're excited to take a moment to look back at the last 10 tips we've shared in case you missed any or want to revisit them. Thanks for your incredible support for this series--we're so glad it was able to help so many of you navigate your community experience!   Getting Started in the Community An overview of everything you need to know about navigating the community on one page!  Community Links: ○ Power Apps ○ Power Automate  ○ Power Pages  ○ Copilot Studio    Community Ranks and YOU Have you ever wondered how your fellow community members ascend the ranks within our community? We explain everything about ranks and how to achieve points so you can climb up in the rankings! Community Links: ○ Power Apps ○ Power Automate  ○ Power Pages  ○ Copilot Studio    Powering Up Your Community Profile Your Community User Profile is how the Community knows you--so it's essential that it works the way you need it to! From changing your username to updating contact information, this Knowledge Base Article is your best resource for powering up your profile. Community Links: ○ Power Apps ○ Power Automate  ○ Power Pages  ○ Copilot Studio    Community Blogs--A Great Place to Start There's so much you'll discover in the Community Blogs, and we hope you'll check them out today!  Community Links: ○ Power Apps ○ Power Automate  ○ Power Pages  ○ Copilot Studio    Unlocking Community Achievements and Earning Badges Across the Communities, you'll see badges on users profile that recognize and reward their engagement and contributions. Check out some details on Community badges--and find out more in the detailed link at the end of the article! Community Links: ○ Power Apps  ○ Power Automate  ○ Power Pages  ○ Copilot Studio    Blogging in the Community Interested in blogging? Everything you need to know on writing blogs in our four communities! Get started blogging across the Power Platform communities today! Community Links: ○ Power Apps  ○ Power Automate  ○ Power Pages  ○ Copilot Studio   Subscriptions & Notifications We don't want you to miss a thing in the community! Read all about how to subscribe to sections of our forums and how to setup your notifications! Community Links: ○ Power Apps  ○ Power Automate  ○ Power Pages  ○ Copilot Studio   Getting Started with Private Messages & Macros Do you want to enhance your communication in the Community and streamline your interactions? One of the best ways to do this is to ensure you are using Private Messaging--and the ever-handy macros that are available to you as a Community member! Community Links: ○ Power Apps  ○ Power Automate  ○ Power Pages  ○ Copilot Studio   Community User Groups Learn everything about being part of, starting, or leading a User Group in the Power Platform Community. Community Links: ○ Power Apps  ○ Power Automate  ○ Power Pages  ○ Copilot Studio   Update Your Community Profile Today! Keep your community profile up to date which is essential for staying connected and engaged with the community. Community Links: ○ Power Apps  ○ Power Automate  ○ Power Pages  ○ Copilot Studio   Thank you for being an integral part of our journey.   Here's to many more Tuesday Tips as we pave the way for a brighter, more connected future! As always, watch the News & Announcements for the next set of tips, coming soon!

Hear what's next for the Power Up Program

Hear from Principal Program Manager, Dimpi Gandhi, to discover the latest enhancements to the Microsoft #PowerUpProgram, including a new accelerated video-based curriculum crafted with the expertise of Microsoft MVPs, Rory Neary and Charlie Phipps-Bennett. If you’d like to hear what’s coming next, click the link below to sign up today! https://aka.ms/PowerUp  

Users online (3,217)