HelpDesk App tasklist

[shebeerahmmed]

Hi Guys, 
please help me to integrate/add the data on SharePoint list data with helpdesk app.

ClearCollect(
TicketList,
{
Id: "1",
Title: "Mouse",
Description: "Where is my mouse",
Category:"LAPTOP / PC Software",
PercentComplete: "0.9",
Priority: "HIGH",
AssignedTO: "THOMAS ANDERSEN",
TaskStatus: "COMPLETED",
Author: "ScottK@contoso.com",
Editor: "Scott Konersmann",
Created: "2/8/2018 3:29 PM",
Modified: "2/5/2018 3:29 PM"
}
);

how to save the data to sharepoint and call from the shasrepoint? 

[v-bofeng-msft]

HI @shebeerahmmed ：

Do you want to use SharePoint as your data source instead of Office365Users?

Could you tell me whether these fields you mentioned have any special requirements for the data type, or only need the program to run correctly.

I’ve made a test for your reference:

1\Add a list('SP TicketList')

I assume that the data type is configured in the following way.

Column (click to edit)	Type
Title	Single line of text
Description	Single line of text
Category	Single line of text
PercentComplete	Single line of text
Priority	Single line of text
AssignedTO	Single line of text
TaskStatus	Single line of text

In addition,ID, Author, Editor, Modified, Created, Created By, Modified By are the default fields of SharePoint list, do not need us to customize

2\Modify the list

I have listed as many detailed steps as possible, but the actual operation is only to replace the data source and adjust some value reference. For specific operations, you can follow the guidance of APP Checker.

MyTicketsScreen(Screen)：

MyTicketsScreenGallery-Items: 

If(isAdmin,Sort('SP TicketList',ID,Descending),Sort(Filter('SP TicketList',Author.Email = MyProfile.Mail ),ID,Descending))

MyTicketsScreenGalleryId-Text: 

ThisItem.ID

ViewTicketScreen(Screen):

ViewTicketScreenCanvas

 ViewTicketScreenDataCard

   ViewTicketScreenId-Text: 

SelectedTicket.ID

   ViewTicketScreenModifiedBy-Text: 

Coalesce(First(Office365Users.SearchUser({searchTerm:Text(SelectedTicket.Editor.Email)})).DisplayName, SelectedTicket.Editor.Email)

   ViewTicketScreenCreatedBy-Text: 

Coalesce(First(Office365Users.SearchUser({searchTerm:Text(SelectedTicket.Author.Email)})).DisplayName, SelectedTicket.Author.Email)

CreateTicketScreen(Screen):

 CreateTicketScreenCreateButton-Items:

 Patch('SP TicketList',Defaults('SP TicketList'),{
    Title:CreateTicketScreenTitleText.Text,
    Priority: CreateTicketScreenPriorityDropDown.SelectedText.Value,
    TaskStatus:"NOT STARTED",
    PercentComplete: "0",
    AssignedTO:"",
    Description:CreateTicketScreenTaskDescription.Text,
    Category:CreateTicketScreenCategoryDropDown.SelectedText.Value});
    Reset(CreateTicketScreenTitleText);
    Reset(CreateTicketScreenTaskDescription);
    Reset(CreateTicketScreenCategoryDropDown);
    Reset(CreateTicketScreenPriorityDropDown);
    Navigate(ConfirmSubmitScreen,None)

ConfirmationDeleteScreen(Screen):

 ConfirmationDeleteScreenDeleteButton-OnSelect:

Remove('SP TicketList',LookUp('SP TicketList',ID =TicketToDelete.ID));
Navigate(MyTicketsScreen,ScreenTransition.None)

EditTicketScreen(Screen):

EditTicketScreenCanvas

 EditTicketScreenDataCard

   EditTicketScreenHeaderTickerNumber-Text: 

SelectedTicket.ID

   EditTicketScreenHeaderTickerCreatedBy- Text : 

Coalesce(First(Office365Users.SearchUser({searchTerm:Text(SelectedTicket.Author.Email)})).DisplayName, SelectedTicket.Author.Email)

   EditTicketScreenHeaderTickerModifiedBy- Text : 

Coalesce(First(Office365Users.SearchUser({searchTerm:Text(SelectedTicket.Editor.Email)})).DisplayName, SelectedTicket.Editor.Email)

   EditTicketScreenUpdateButton-OnSelect:

  If(isAdmin,
    Patch(TicketList,LookUp(TicketList,Id=SelectedTicket.ID),{
   
    Priority:EditTicketScreenPriorityDropDown.SelectedText.Value,
    Category:EditTicketScreenCategoryDropDown.SelectedText.Value,
    TaskStatus:EditTicketScreenStatusDropdown.SelectedText.Value, 
    PercentComplete:EditTicketScreenCompletedSlider.Value/100,
    AssignedTO:AssignedToUserDisplayName,
    Editor:MyProfile.Mail,
    Modified:Now(),
    Description:EditTicketScreenDescriptionInput.Text
    }),
 
   Patch(TicketList,LookUp(TicketList,Id = SelectedTicket.ID),{
    Priority:EditTicketScreenPriorityDropDown.SelectedText.Value,
    Category:EditTicketScreenCategoryDropDown.SelectedText.Value,
    Editor:MyProfile.Mail,
    Modified:Now(),
    Description:EditTicketScreenDescriptionInput.Text
   }
)); 
Reset(EditTicketScreenCompletedSlider);
Reset(EditTicketScreenStatusDropdown);
Navigate(MyTicketsScreen,None)

Best Regards,

Bof

[shebeerahmmed]

@v-bofeng-msft  can you please send me the zip file of the app?I am getting 56 errors after following your steps

[v-bofeng-msft]

Hi @shebeerahmmed :

Sorry, I cannot do this due to internal regulations.

I suggest you check the name of your datasource.

The key is to replace all "TicketList" in the app with new data sources.

Best Regards,

Bof

[shebeerahmmed]

I got 18 errors, 

1. ViewTicketScreen - 8 errors

2. CreateTicketFormScreen-  3 error

3.EditTicketFormScreen- 7 Errors

Please find the attachment 

[v-bofeng-msft]

Hi @shebeerahmmed ：

These are all reference errors(Name isn't vaild), and I cannot judge which field reference is wrong through the screenshot.

Could you show me a screenshot of the wrong code?It is best to have a screenshot of your SP List.

Best Regards,

Bof

[shebeerahmmed]

Please see the attachment

[v-bofeng-msft]

Hi @shebeerahmmed :

Attachment1：

1\I notice you use "Categary" insteard of "Catagary".But in your datasourc,the cloumn name is "Catagary".

2\I think ".Value" is unnecessary, it caused the second error

Try this code:

SelectedTicket.Catagory

Attachment2：

1\I notice you use "Categary" insteard of "Catagary".But in your datasourc,the cloumn name is "Catagary".

Try this code:

SelectedTicket.Catagory

Attachment3：

1\I notice you use "PercentComplete" insteard of "%Complete".But in your datasourc,the cloumn name is "%Complete".

Try this code:

SelectedTicket.'%Complete'

Best Regards,

Bof

[shebeerahmmed]

Thank you so much, it worked now 🙂 

I have got another issue ,

1. I added 4 categories 

2. For admin myself, the category is showing but not for other users (dropdown is not working and there are no other errors)

[v-bofeng-msft]

Hi @shebeerahmmed

Please check if they have access to your data source.

Best Regards,

Bof

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