Owning Team/User/BU values are not logged when record in added in the entity

[dave8]

Hello,

Whenever I am adding new record in the entity, It only shows owner value as user name, while Owning Team/User/BU values are not logged as indicated in the following screen:

Any clue? what configuration/understanding could be missing?

Thanks,

[dpoggemann]

Hi,

You should be leveraging the Owner field entirely, not these other fields as they are internal to CRM.  You can not add these forms to views etc. either.  I reviewed this in the "Data" under viewing entities and I see the same "blank" values but when I look at with Advanced Find in a model app it actually reflects even a different view of this information, see below.

Overall you are not doing anything wrong with configuration, it is expected behavior.

Thanks,

Drew

[dave8]

Hi @dpoggemann 

Thanks to share information, I can see the Business Unit from "Owning User" record type, however I am unable to see "Owning Team" column, can you please exapand your column "Owning Team" to share the "Record Type" information ?

Thanks,

[dpoggemann]

Sorry, not sure I understand your question...

[dave8]

In your screenshot, there is a column called "Owning Team" - How did you exactly added that column using "Advance Find" ? I do not see that column anywhere in "Advance Find" as indicated in the following screen:

- Can you please share the steps? from which record type as you see in above screen, you have added the column called "Owning Team" in the results?

I hope I have clarified it further.

Thanks,